Front Office Manager
6 days ago
Dual Property Front Office ManagerThe Dual Property Front Office Manager is responsible for the overall leadership, strategic direction, and efficient operation of the Front Desk, Guest Services, and related guest-facing functions at both Element Doral and Aloft Doral. This role ensures exceptional guest satisfaction, operational excellence, and Marriott brand compliance across two distinct lifestyle properties.Key responsibilities include:Operational leadershipOverseeing daily Front Office operations for both properties, ensuring seamless guest service delivery.Maintaining lobby presence during peak hours to support staff and engage guests.Managing scheduling and staffing for both hotels based on business needs.Monitoring room inventory, rate strategies, and forecasts in coordination with Revenue Management.Upholding all Marriott brand standards, SOPs, and quality assurance requirements.Guest service and satisfactionHandling VIP arrivals, elite guest experiences, and special requests with personalized attention.Leading guest recovery efforts and ensuring timely follow-up through GXP and internal communication channels.Driving a strong guest-service culture through coaching, recognition, and accountability.Team management and developmentRecruiting, hiring, training, and developing all Front Desk, Guest Services, and Night Audit staff across both locations.Conducting regular performance evaluations, delivering feedback, and creating development plans.Fostering a positive and productive work environment that encourages teamwork and growth.Financial and administrative dutiesManaging departmental budgets, payroll, and labor costs efficiently.Reviewing expenses, approving invoices, and participating in monthly financial reviews.Overseeing cash handling, credit card compliance, and daily financial procedures.Safety, security, and complianceEnforcing hotel safety protocols and ensuring both properties adhere to loss prevention standards.Training staff on emergency procedures and maintaining compliance with all policies.Required:Minimum 23 years of Front Office leadership experience (Supervisor or Manager level), preferably within Marriott brands.Proficiency in Marriott systems including Lightspeed (PMS), GXP, and MGS platforms.Strong understanding of guest satisfaction metrics and elite loyalty program requirements.Outstanding leadership, communication, and conflict-resolution skills.Ability to manage operations across two hotels simultaneously.Flexible availability, including weekends and holidays.Health insurance, dental insurance, 80 hours of paid vacation annually, complimentary daily lunch provided by the restaurant, and hotel/brand travel discounts available per company policy. $55,000.00 - $65,000.00This company is an equal opportunity employer.
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Front Office | Front Office Manager
1 week ago
Miami Beach, United States Unavailable Full timeOverview"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...
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Front Office | Front Office Manager
5 days ago
Miami Beach, United States Fontainebleau Miami Beach Full timeOverview "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...
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Front Office Manager
1 week ago
Miami, United States Marriott International Full timeJob DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee, Doral Hotel Enterprises. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline,...
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Front Office Manager
2 weeks ago
Miami, United States Marriott International Full timeAdditional Information: This hotel is owned and operated by an independent franchisee, Doral Hotel Enterprises. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing,...
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Front Office Manager
1 week ago
Miami, United States Pyramid Global Hospitality Full timePyramid Global Hospitality Front Office ManagerWelcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected...
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Assistant Front Office Manager
5 days ago
Miami, United States Mr C Coconut Grove Full timeMr. C Coconut Grove is looking to hire an Assistant Front Office Manager to lead our team of agents and ensure we provide excellent customer service. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan,...
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Front Office Manager
2 weeks ago
Miami Beach, United States Marriott International Full timeFront Office ManagerResponsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and...
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Assistant Front Office Manager
2 weeks ago
Miami, Florida, United States Mr C Coconut Grove Full time $45,000 - $70,000 per yearMr. C Coconut Grove is looking to hire an Assistant Front Office Manager to lead our team of agents and ensure we provide excellent customer service. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan,...
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Front Office Manager
2 weeks ago
Miami Beach, United States Marriott Full timeFront Office ManagerResponsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and...
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Front Office Manager
2 weeks ago
Miami Beach, United States Marriott International Full timeJob DescriptionJOB SUMMARYResponsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and...
