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Professional Services Engineer

3 months ago

Lexington, United States NetGain Technologies, LLC Full time

NetGain Technologies is a premier technology provider in the Southeast and Midwest US. We are laser focused on building our high-talent team so that every one of us gets to collaborate with only the most talented and values driven teammates possible. If you value extreme ownership, continuous improvement, winning as a team, wowing clients, and putting your family first – read on to check out the opportunity to work with our exciting business.

NetGain Technologies Professional Services Team needs a brilliant human being to join our team as a Professional Services Engineer and help us in our everyday mission to use awesome computer stuff to provide excellent service to our over 100 clients. In this role, you will focus on project deployments. You will have the chance to architect and implement IT solutions using multiple technologies, in different environments, with a team of bright coworkers by your side to assist if you ever get lost in the weeds. We love continuous improvement and so encourage and provide training for certifications so you can master technology within our tech stack. No matter your current skill level, you will grow in this role

We are professional, passionate, and prodigious. We like to have fun, learn new things, and enjoy doing exceptional work. The work we do on this team is dynamic and challenging, and we believe rising to challenges and conquering them are key to personal and career fulfillment. We hope you think so too But first – a quick look at what’s in it for you.

By joining NetGain Technologies you get…

To join a company named a best place to work in Kentucky since 2015

To be a cultural ambassador

To work with talented, passionate professionals

To make a difference every day

To Participate in our Open PTO plan

100% employer paid Life insurance and Short/Long Term Disability coverage

Maternity and paternity leave

Paid certification training

Medical, vision, and dental insurance with FSA and HSA options

401(K) plan participation

If you like to take ownership of both efforts and results with resolve and humility, can connect with others in ways that support and inspire, have high EQ to build winning teams, can think both tactically and strategically as a leader, are self-motivated to cross the finish line, and have the ability to anticipate client needs… this job may be perfect for you

Job Responsibilities (Not ALL Required)

Design and deploy complex networks across multiple locations

  • Familiarity with switching technologies such as spanning tree, VTP, VLANs
  • Routing knowledge and concepts like OSPF, EIGRP & BGP
  • Implementation and design of network infrastructure, security, and controls
  • Knowledge of Cisco, Aruba, and Fortinet a plus

Review and analyze security policies and provide necessary controls

  • Network segmentation
  • Perimeter security solutions (Fortinet, Cisco, ASA)
  • Implementation and support of network security and controls
  • PKI infrastructure knowledge
  • Network access control with Cisco and Aruba a plus

Plan and implement migrations from different platforms and versions

  • Email, SharePoint, cloud storage migrations to Microsoft 365
  • Physical and virtual migrations to Azure, VMWare, and Hyper-V
  • Windows Server version upgrades and migrations
  • VDI solutions to VMWare Horizon and Azure


Setup and configure storage networks in various SAN environments

  • Disaster Recovery solutions and testing
  • Manage storage lifecycle and utilization
  • iSCSI, SAS, and Fiber Channel connectivity
  • Client facing communication and professional skills
  • Pre-sales consulting and Scope of Work development
  • Building relationships with key client stakeholders
  • Mentoring junior engineers to encourage individual and team growth
  • Influence technical vision and client roadmap
  • Understanding and working within a budget
  • Documentation of environments, implementation guides, HOWTOs


Qualifications We Prefer

  • Minimum of 8 years’ hands-on experience in IT
  • Bachelor’s Degree in IT or equivalent certs/experience
  • Reside in or near Lexington, KY
  • Willingness to travel to client locations
  • Ability to lift 25lbs
  • At least 3 years in a customer facing role


Bonus Points

  • Cool hobbies that you do outside of work
  • Ability to discuss IT projects with detail and on a non-technical level
  • Deep experience or certifications that align with our tech stack (CCNA, ACSA, NSE, Azure, etc.)
  • Stellar relationship skills
  • A burning desire to grow


Our Core Tech Stack

  • Storage: Alletra, MSA, Nimble, 3PAR, StoreOnce, Compellent
  • Server Solutions: HPe (DL Series, C7000, Synergy chassis), Dell PowerEdge
  • Networking and Firewalls: Aruba, Cisco, Fortinet, Meraki, Sophos
  • Microsoft 365: Base and Enterprise subscriptions, InTune, Defender, DLP, MFA, SharePoint
  • Azure Services: Compute, VPN Gateway, VDI, Azure SQL, DRM, Migrate, Site Recovery Manager, Blob Storage, Backup
  • Backup and DR: Veeam, Zerto, VMWare SRM, Hyper-V Replication, Datto, Barracuda
  • Security: Arctic Wolf, Sophos, Defender, DUO, Azure MFA
  • Phone Systems: Cisco, Teams Voice


NetGain Technologies Overview

  • In business for 40 years
  • High Growth Stage
  • Large regional business with 11 locations in Southeast/Midwest regions
  • Ranked 89th in the World by Managed Services Providers Mentor
  • Member of 35B association; offering service throughout the US
  • Professionally managed using Best in Class metrics and procedures
  • Distinguished as a SOC 2, Type II certified company


Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. NetGain encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.


NetGain Technologies is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug free work place. NetGain performs pre-employment criminal background checks and substance abuse testing which includes a urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping NetGain a safe and drug free company.