Customer Service Representative

1 month ago


Rossville, United States Turn2Partners Full time
Key Responsibilities
  • Maintain knowledge of basic plan provisions, benefit schedules, and systems.
  • Provide prompt and accurate responses to inquiries via phone, email, and in-person, addressing questions, explaining claims, quoting self-payment amounts, verifying eligibility/benefits, and resolving issues.
  • Document all interactions in the Customer Service module.
  • Perform clerical tasks such as processing enrollment forms, working spouse forms, special fund claims, and disability claims.
  • Accurately navigate and share information about company website.
  • Monitor and manage incoming calls using the call management system.
  • Retrieve and respond to messages.
  • Perform additional duties as needed.

Required and Preferred Qualifications
  • 1+ years of experience in a call center environment, preferably in medical billing or insurance claims processing.
  • Bilingual candidates are strongly preferred.
  • Bachelor's degree or equivalent experience is required.
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