Solution Architect

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce. Solutions Architect Office hybrid in Dallas, Indianapolis, Seattle, Atlanta or McLean, VA **This candidate must be a U.S. citizen (U.S. born or naturalized) operating on U.S. Soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirements for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government and gain other clearances as deemed appropriate for the role.** Have you mastered the balance between creativity and technology? Are you looking to join a technical team trusted to deliver critically important business services that help scale the organization and create unprecedented business value? Do you want to be part of a business that's improving the state of the world and creating equality for all? The Salesforce Digital Enterprise Technology (DET) is looking for a Solution Architect in Public Sector Architecture Team. This is a key role responsible for architecting scalable solutions for sophisticated projects/problems in Sales and Revenue Business Domain with extensive solid understanding of Salesforce C360 platform, Data Cloud, Experience Cloud, Heroku, Sales Cloud, Service Cloud, Revenue Cloud, Agentforce, Tableau, MuleSoft and Slack product offerings Architect will work with multi-functional business partners, engineers, product managers and strategic vendor partners to design systems aligned to business strategy with a vision for multi year technology roadmap. Deeper business understanding with experience in Sales, Sales Support, Sales Enablement, Sales Compensation and Revenue business domains from Lead to Cash function is preferred. Responsibilities Develop architecture artifacts to improve business architecture, with a focus on innovation and agility. Align BT strategy and planning with application development and business roadmaps. Provide ongoing architecture review and design support to multi-functional teams. Liaise with management and domain experts across the industry and within the organization to accomplish objectives. Systems Design: Specify and design solutions across business areas or systems. Evaluate and undertake impact analyses and present different design options on all major design projects and assess associated risks. Ensure that the system design balances functional, service quality, monitoring, observability, security, and systems management requirements. Buy/Build Decision Leadership: Lead efforts for new software selection including development of RFI/RFP, review and evaluation of commercial software solutions, lead proof of concepts and development of evaluation matrix through final recommendation, including hands-on execution where needed. Define, maintain, and manage architecture models, frameworks and artifacts (e.g. current and future state application architecture diagrams, data models, etc.). Business Process Improvement: Analyze multi-functional business processes; identify alternative solutions, assess feasibility, and recommend innovative approaches via technology enablement. Contribute to evaluating the factors which must be addressed in change management. Business Analysis: Investigate operational requirements, problems, and opportunities for multi-functional initiatives, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assist in the analysis of partner objectives, and the underlying issues arising from investigations into business requirements and problems, and identify solution options for consideration and potential benefits. Relationship Management: Develop and handle expectations for communication channels and/or partner groups. Initiate communications between key contributors and stakeholders(includes Technical and Non Technical audience), lead multi-functional solution architecture by working with other solution architects. Facilitate open communication and discussion between partners. Data Analysis: understand corporate data requirements/policy's, and apply data analysis, data modeling and quality assurance techniques, to establish, modify or maintain data structures and their associated components in and across business areas/ applications of expertise. Provide advice and guidance to BSAs/Developers and others using the data structures and associated components. Scoping/Effort Estimates: contribute to solution scoping and effort sizing with all multi-functional teams. Research: stay informed on technology/industry trends and product roadmaps to make informed solution architecture recommendations. Contribute in creation of V2MOMs and reference architecture/blueprints for Enterprise Architecture, SDG/BPG, and ACoP. Handle data and artifacts in Architecture Repository for a technology domain / platform Leads in creation of application rationalization plan for the technology domain / platform / IT concept Contribute in creation of architecture and design principles & standards Manage data and artifacts in Architecture Repository for current project/work, system/application Contribute in creation of enterprise capability map and capability assessment Lead Application catalog for the domain in Enterprise Application Repository Leads in creation of application rationalization plan for the business domain Collaborate with TMP to prioritize and influence planned platform upgrades and features in our role of "Customer Zero" to the organization. Requirements 13+ years proven experience with preferably 6+ in salesforce solutions Experience with Business Architecture methodologies Experience with C360 platform, Data Cloud, Sales Cloud, Revenue Cloud, Agentforce, MuleSoft, Tableau, Slack, Heroku and cloud technologies Experience with Agile Development Methodology Has served as solution architect for multiple enterprise transformation implementations (including sophisticated integrations) Strong understanding and experience with object-oriented programming Deep functional and business process understanding of lead to cash area Desired - Lead to Order, Sales support, enablement and Sales Compensation echo system Proficient in ITIL Familiarity with data quality management concepts Experience with Security Architecture, Integration Architecture, Data Architecture Advanced knowledge of Generic standards: PCI, PII, SOX, GDPR Experience related to speaking at Dreamforce, customer conferences, customer meetings Experience in Predictive and/or Generative AI technologies Soft Skills: Strong leadership, relationship building, and negotiating skills Outstanding written, verbal, and interpersonal skills Ability and desire to collaborate and connect with colleagues and partners on an ongoing and regular basis Effective presentation skills and tact required to work with and influence multi-functional leaders Ability to operate in a sophisticated environment of multiple projects and partners and to participate in several projects simultaneously Desired skills: Salesforce certifications preferred Proficiency in software development lifecycle, code management, and release management. Agile development experience preferred A related technical degree preferred Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: For Washington-based roles, the base salary hiring range for this position is $184,000 to $253,000.