Customer Service

4 weeks ago


Harrisburg, United States The Computer Merchant, Ltd Full time
JOB TITLE: Customer Service
JOB LOCATION: Harrisburg, PA
WAGE RANGE*: 17 - 19/ hour
JOB NUMBER: 359

REQUIRED EXPERIENCE:

High School diploma or equivalent

2+ year's customer service/telephone experience in a similar call center environment and/or industry.

Must have ability to effectively communicate with team members and external customers

Must have ability to research and resolve issues related to Medicaid program and service eligibility

JOB DESCRIPTION

The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to internal policies and procedures and utilizing working knowledge of the organization's services to meet productivity and quality standards.

Job Description:


Develops and maintains working knowledge of internal policies, procedures, and services (both departmental and operational)

Utilizes automated systems to log and retrieve information. Performs accurate and timely data entry of electronic faxes

Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response within required turnaround times

Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard operating procedures

Interacts with hospitals, physicians, beneficiaries, or other program recipients

Investigates and resolves or reports customer problems. Identifies and escalates difficult situations to the appropriate party

Meets or exceeds standards for call volume and service level per department guidelines

Initiates files by collecting and entering demographic, provider, and procedure information into the system

Serves as liaison between the Review Supervisors and external providers

Maintains logs and documents disposition of incoming and outgoing calls

Preferred Qualifications:

Previous experience in the medical office or other medical setting preferred

General knowledge of eligibility verification (Medicaid eligibility and program requirements for specific program of focus preferred)

Knowledge of CPT and HCPCS codes preferred

PC proficiency to include Microsoft Office Suite

Experience with Microsoft programs

Equal Opportunity Employer Veterans/Disabled

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.Learn More
  • Customer Service

    4 hours ago


    Harrisburg, United States PeopleShare Full time

    No weekends, nights, or holidays with paid training!Customer Service Job Details:Schedule: 8am- 5pm Monday-FridayPay Rate: $17/hr.Customer Service Job Description: Make outbound calls to set up payment plans for past due service billsResearch and resolve discrepancies in a timely mannerUpdate account informationCustomer Service Job Requirements:High school...

  • Customer Service

    4 weeks ago


    Harrisburg, United States The Computer Merchant, Ltd Full time

    JOB TITLE: Customer Service JOB LOCATION: Harrisburg, PA WAGE RANGE*: 17 - 19/ hour JOB NUMBER: 359 REQUIRED EXPERIENCE: High School diploma or equivalent 2+ year's customer service/telephone experience in a similar call center environment and/or industry. Must have ability to effectively communicate with team members and external customers Must have...

  • Customer Service

    2 months ago


    Harrisburg, United States The Computer Merchant Full time

    JOB TITLE: Customer Service JOB LOCATION: Harrisburg, PA WAGE RANGE*: / hour JOB NUMBER: 359 REQUIRED EXPERIENCE: High School diploma or equivalent2+ year's customer service/telephone experience in a similar call center environmen...

  • Service Technician

    6 months ago


    Harrisburg, United States Hobart Service Full time $22 - $38

    Service Technician (FT) - Commercial Kitchen EquipmentEntry Level Service Technician:6951 Allentown Blvd. Suite B, Harrisburg, PA 17112Full-timeFLSA Status: Non-ExemptCompany DescriptionHobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions. We have...


  • Harrisburg, United States SMG Full time

    Our company is renowned for top-notch customer service, and it's what separates us from the rest of our competitors. What we do, we do better than anyone else in the business consulting industry. Our Customer Service Representative team focuses on doing what's best for our customers and creating solutions that will leave a permanent and positive impression....


  • Harrisburg, United States SMG Inc Full time

    Job DescriptionJob DescriptionStoic Management Group is expanding across the Pennsylvania region, so we are looking for additional Customer Service Representatives to help manage growing client needs and assist both new and existing clients with the best products and sales services available. Our open opportunity as a Customer Service Representative is a...


  • Harrisburg, Pennsylvania, United States rabbittransit Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and professional Customer Service Representative to join our team at rabbittransit. As a key member of our customer service department, you will be responsible for providing exceptional customer service to our riders by answering phone calls, resolving issues, and assisting with trip...


  • Harrisburg, Pennsylvania, United States Hobart Service Full time

    About Hobart ServiceHobart Service is a trusted source for Commercial Food Equipment Service Solutions, with over 125 years of experience. Our team of over 1,700 associates nationwide serves as valued partners to our customers, providing the best customer service and demonstrating ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.


  • Harrisburg, Pennsylvania, United States Premier Rental Purchase Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving any issues they may have.About the RoleThis is an exciting opportunity to work in a dynamic...


  • Harrisburg, Pennsylvania, United States RATT INC dba Orkin Pest Control Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at RATT INC dba Orkin Pest Control. In this role, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of satisfaction.About the RoleThis is an excellent opportunity for individuals who enjoy...


  • Harrisburg, Pennsylvania, United States Om One Llc Full time

    Om One Llc Job PostingJob Title: Customer Service AmbassadorWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador. As a Dairy Queen Crew Member, you will be the face of our brand, providing exceptional service to our customers and ensuring their experience is memorable and enjoyable.About Om One...


  • Harrisburg, Pennsylvania, United States Burlington Stores Full time

    Burlington Stores, Inc. seeks a skilled Customer Service Representative to join their team as a Seasonal Cashier Associate. In this role, you will be responsible for delivering excellent customer service, accurately processing transactions, and providing a seamless shopping experience for customers.As a key member of our sales floor team, you will work...


  • Harrisburg, Pennsylvania, United States Avflight Full time

    **Job Overview:**At Avflight, we are seeking a highly skilled Customer Service Representative to join our team. As the first point of contact for customers arriving at our facility, this role requires exceptional communication skills and the ability to provide professional service and solutions.**Responsibilities:Customer Interaction: Provide superior...


  • Harrisburg, Pennsylvania, United States Premier Rental Purchase Full time

    We are seeking a Customer Service Representative to join our team at Premier Rental Purchase. In this role, you will be responsible for providing exceptional customer service and support to our clients.Job DescriptionAs a Customer Service Representative, you will be the face of our company and will be responsible for:Answering phone calls and responding to...


  • Harrisburg, Pennsylvania, United States Probitas Technology, Inc. Full time

    Job DescriptionWe are seeking a skilled Call Center Customer Service Representative to serve as the liaison between our company and its current and potential customers.The ideal candidate will possess excellent communication skills, be able to effectively solve customer issues, and maintain high levels of customer satisfaction.Key Responsibilities:To provide...


  • Harrisburg, Illinois, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Cashier & Front End Services to join our team. As a key member of our front-end services team, you will be responsible for providing exceptional customer service and ensuring a seamless checkout experience for our customers.Key Responsibilities:Process customer transactions efficiently and...


  • Harrisburg, United States TransCore Full time

    This is an entry level supervisor position to assist with the supervision of the day-to-day operations of a 120 - 140 person department in our Customer Service Center. The Supervisor is responsible to help oversee operational areas including staffing Customer Service, Supervisor, Operations Manager, Service, Staff, Retail, Customer Learn More


  • Harrisburg, Pennsylvania, United States rabbittransit Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at rabbittransit. This role plays a vital part in providing safe, reliable, and customer-centered mobility services to our community.Key Responsibilities:Answer phone calls with politeness and professionalism, creating a lasting impression and fostering ridership.Use...


  • Harrisburg, Pennsylvania, United States Enterprise Full time

    About the RoleAs a Customer Service Associate at Enterprise, you will play a critical role in providing support to our customers. Your primary responsibilities will include taking incoming calls, resolving customer inquiries, and managing outgoing calls for callback management and other purposes.You will also be responsible for providing high-level customer...


  • Harrisburg, United States Feeser's Food Distributors Full time

    DESCRIPTION OF EMPLOYER: Founded in 1901, Feeser's, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region. Feeser's provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational...