Franchise Systems Integration Analyst

2 weeks ago

New York, United States Bernard Nickels & Associates Full time

Type: Contract

Start Date: ASAP

Duration: Up to 6 Months (w/ potential for extension)

Location: New York, NY (HYBRID position; in-office 2 days per week)

Schedule: Monday-Friday, 40 hours per week

Reason for position: This request is to support franchise system administration needs (AcuityLogic, SAP, VisionWeb, CHAR files, Master Data) for our client's upcoming lens launches in late Q3/Q4 and support troubleshooting system architecture gaps (which persist and will not be resolved until a new system is in place to take place of the current AcuityLogic system).

Pay Range: $30 to $40 per hour


GENERAL FUNCTION:

The Franchise Systems Integration Analyst will plan, coordinate, and supervise all activities related to the integration of franchise data and systems into organizational information systems and structures. This individual is responsible for planning and coordinating the processes required for the provision of user applications and systems necessary for integrated organizational operations. Management of franchise applications and systems as well as the data transfer, integration, storage and reporting will be the day-to-day work of this position. The Analyst will be expected to turn data into information, information into insights, and insights into business decisions.


RESPONSIBILITIES:

• Plan, execute, and manage the integration of new applications into existing network infrastructure, systems and software throughout the enterprise.

• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.

• Ensure that any new software integration into the organization systems meets functional requirements, system compliance, data privacy, data warehousing, and other specifications.

• Review, analyze, and report on the effectiveness and efficiency of existing systems and develop testing strategies for improving or leveraging these systems.

• Research and make recommendations client/server hardware, software, and protocols as well as integration products and services in support of procurement and development efforts.

• Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing network infrastructure and applications throughout the enterprise.

• Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.

• Field incoming problem tickets and help desk calls from end users to resolve application and software issues within servers, databases, and other mission-critical systems.

• Work diligently to enhance or improve business processes via integration, or as necessary, minimize the impact of integration on those processes.

• Interpret data, analyze results using statistical techniques and provide ongoing reports.

• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging of these systems.

• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.

• Communicate application problems and issues to key stakeholders, including management, and end users.

• Monitor, test, and tune system performance; preserve and provide system log files as needed.


BASIC QUALIFICATIONS:

• Bachelor’s degree (preferred) OR equivalent, relevant professional experience.

• 3+ years of systems integration experience.

• Hands-on hardware and software troubleshooting experience.

• Good technical knowledge of current network hardware and standards.

• Familiarity with TCP/IP protocols, firewall management, and database administration.

• Working technical experience with relational database servers.

• Strong knowledge of system testing and software quality assurance best practices and methodologies.

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Adept at queries, report writing and presenting findings.

• Knowledge of best practices and IT operations.


PREFERRED QUALIFICATIONS:

• Optical system experience (AcuityLogic and VisionWeb)

• Franchise experience

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