Epic Resolute Application Specialist

About Piedmont Health Services Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, 2 PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across multiple counties, including Alamance, Caswell, Chatham, Orange, and Lee. What's an FQHC? Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas. Job Title - Epic Resolute Application Specialist Department - IT Exempt Reports to - Health Systems Applications Manager Benefits - Medical, Dental, Vision, Life Insurance (Short & Long Term Disability) 403(b) Plan Paid Holidays CME (Continuing Medical Education) About Position: The Epic Resolute Application Specialist is responsible for building, configuring, maintaining, and optimizing billing and revenue cycle functionality within the Epic modules. This role bridges operational teams (finance, billing, and front desk) with IT to translate revenue workflows into accurate system configurations and process improvements. This position supports user adoption, delivers training, and drives system enhancements aligned with organizational and compliance goals. The specialist also actively participates in upgrades, testing, and cross-training initiatives with the Cadence/MyChart Application Specialist to ensure scheduling and billing workflows are fully integrated and optimized. Work Location: Corporate Admin Office Schedule: Monday - Friday 8:00am - 5:00pm (occasional Saturdays) Travel: As Needed Duties/ Responsibilities - Configure and maintain billing and claims workflows in Epic Resolute, including charge routers, claim edits, and payment posting rules. Build and test charge capture, charge review, and claim edit work queues. to ensure clean claim submission and accurate payment posting. Maintain and optimize payer configuration, remittance setup, and denial. management workflows to support efficient revenue cycle operations. Partner with the Epic Cadence & MyChart Specialist to align scheduling, registration, and billing configuration for seamless front-to-back. workflow integration. Serve as the subject matter expert (SME) for patient access workflows and MyChart support processes, focusing on Epic build and training. Provide guidance and build expertise to support workflow redesign efforts, but leave ongoing operational monitoring and maintenance to the respective department leads. Partner with operational leaders to analyze existing scheduling and patient access workflows, surface bottlenecks or inefficiencies, and recommend system-based solutions or optimizations. Other task as needed. Qualifications -Education: Bachelor's degree in computer science, information systems, health information management, healthcare administration, or related field, preferred. Required: 2-5 years of experience working with Epic Resolute Billing or other EHR billing modules, including charge capture, claims processing, payment posting, and denial management. Preferred: Experience in at least one full Epic implementation lifecycle. Experience leading or mentoring others. Experience in a CHC, FQHC, or value-based care environment. Current/valid License: Epic Professional Billing and/or Hospital Billing certification required within 9 months of hire if not already obtained; Cross training in modules is required. Immunizations: Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment Pay Range - $66,489 - $89,355 EEO Statement Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.