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General Manager

2 months ago

Denver, United States Shift Workspaces Full time

Hospitality General Manager | Shift Workspaces, Denver, CO

Hospitality Experience is required.


Responsibilities

The Shift Workspaces General Manager is a key leader and Face of Shift tasked with demonstrating exemplary leadership skills to guide the team in achieving common goals and fostering a positive work environment. Their focus on hospitality is crucial, involving exceeding member and guest expectations, instilling a culture of personalized service, and addressing feedback to enhance the overall experience. The role encompasses overseeing facility operations, leading a diverse team, and managing strategic aspects such as planning, sales, budgeting, and initiatives to enhance the exclusivity of Shift Workspaces.


Salary

Base Salary is $60,000 annually with the opportunity to earn an average of $10,000 in commission.


This role is directly responsible for

Leadership

  • Guide the onsite team towards excellence and success, building a high-performing team
  • Take charge and ensure completion of all initiatives, projects, and team dynamics for your property
  • Foster a positive and inclusive workplace culture
  • Provide guidance, mentorship, and support to team members
  • Ensure efficient and effective day-to-day operations
  • Trust and guide onsite team, allowing them to take ownership of their role
  • Act as direct report for their Community Manager
  • Demonstrate integrity, ethical conduct, and a commitment to organizational values
  • Lead by example in terms of work ethic, dedication, and professionalism

Hospitality

  • Assist in implementing and growing hospitality offerings
  • Manage Food & Beverage programming, including weekly member check in's
  • Build relationships with neighborhood businesses
  • Facilitate community connections and organize/participate in member networking events
  • Influence the renewal process through hospitality-driven initiatives
  • Address member correspondence and troubleshoot issues throughout the day
  • Establish a feedback mechanism to collect input from members and drive continuous improvement

Sales

  • Serve as the primary point of contact, provide tour, and facilitate the closing for select membership sales, including Coworking, Virtual Office, Meeting Space Packages, and Day Pass Memberships
  • This position is responsible for consistently meeting or exceeding monthly revenue and sales targets
  • Oversee and meet/exceed budgeted sales targets for Meetings and Catering Sales
  • Coordinate with the onsite team for meeting-related tasks such as catering, cleaning, and guest welcome

Facilities

  • Oversee all facilities management and vendor relations for repairs and maintenance
  • Manage evening cleaning and porter services
  • Perform monthly maintenance walks and follow-ups
  • Main contact with vendors for landscaping, HVAC, handyman services, and others
  • Ensure daily cleanliness of the building and vacant offices
  • Implement measures for cleanliness, facility amenities, and member satisfaction

Administrative and HR

  • Conduct regular audits in Salesforce, including rent roll, move-ins/outs, and member demographics
  • Update Team with sales, revenue, and building information for weekly meetings
  • Coordinate with the Director of Sales for new member orientations and move-in procedures
  • Explore and implement sustainability initiatives within the workspace
  • Stay informed about emerging technologies and ensure members have access to the latest tool
  • Conduct regular market research to stay informed about industry trends and opportunities
  • Train the onsite team of the Property, Manage onsite team to follow HR Guidelines and achieve sales goals
  • Conduct interviews for potential candidates to join the onsite team

Financials

  • Review budget vs. actuals weekly and analyze monthly P&L
  • Provide Variance reports monthly
  • A/R Aging Report Weekly
  • Present Month in Review Financials
  • Prepare monthly billing and manage charges for various services
  • Track payments, send reminders, and manage invoicing for members
  • Approve invoices and process member/broker referrals


Additional tasks, items and leadership needs may be asked of you while in this role


Qualifications

· The ideal candidate will have three (3) years of experience in hospitality and sales, along with five (5) years in management, and operations

· An affinity for hospitality service and people focused work

· Must be highly self-motivated, solution-oriented, collaborative, proactive and decisive

· The capacity to multi-task, organize the workflow and produce detailed/thorough work in a fast-paced environment while meeting project deadlines

· Strong interpersonal skills including experience developing and maintaining relationships with a diverse network of individuals and organizations

· Excellent written and verbal communication skills

· Capacity to proactively resolve issues quickly and creatively

· Enjoys the challenge of a fast-paced environment, with times of high-pressure situations

· Strong time management

· Must be extremely comfortable around technology (computers, high tech phone systems, etc.) and previous experience with Microsoft Office 365 applications is necessary as is experienced with internet-based systems designed to manage workflow (online accounting/billing, recruiting and CRM systems)

· Yardi and Salesforce experience preferred

· Well-honed customer service skills

· Excellent interpersonal skills especially as they relate to hospitality service

· Financial analysis skills


Benefits

• Dental insurance

• Health insurance

• Vision insurance

• Paid time off

• Bonus package

• Holiday Pay

• Family Leave


Experience Requirements

• Hospitality: 3 years

• Management and Operations: 5 years

• Sales: 3 years


Employment Type

Full-time

  • This is an in office position. Office hours are Monday - Friday 8:00am-5:00pm. Nights and weekends are often required.

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