Customer Service Representative

3 weeks ago

Pulaski, United States The Fulton Group Full time
The Fulton Companies is a private multi-national group of companies headquartered in beautiful Pulaski, NY, USA. Our founder, Lewis Palm, was a pioneer in the engineering of steam boilers and associated equipment for the laundry and dry-cleaning markets, he invented the first Vertical Tubeless Boiler in 1949. With our expansion of products and knowledge throughout the years, we are well known in many applications of your daily life including but not limited to, food processing, pharmaceutical, education, gas processing, laundry, dry cleaning, healthcare, and government / military.

Fulton researches, engineers, manufactures, sells, and services complex thermal fluid, steam, and hydronic equipment along with engineered systems for a wide range of commercial and industrial applications. We strive for energy efficiencies, global impact, and environmental responsibility. Fulton has served as an industry leader of emerging heat transfer technologies for more than 70 years

Our culture thrives on the HEART values of the company and puts pride in our people. We encourage continued training and learning to grow you and your career with Fulton.

Benefits: At Fulton we value our employees and therefore offer competitive compensation, onsite fitness club, retirement plan, health insurance, dental insurance, vision insurance, voluntary disability insurance, voluntary life insurance, employee assistance program, vacation time, paid holidays, profit share bonus.

OVERALL RESPONSIBILITY:

The Customer Service Representative is responsible for interacting with customers and various internal departments to provide and process information in response to inquiries, information requests, and concerns about orders and products, in a manner that is consistent with the Fulton values and operating philosophy. Must be proficient with computers, technology, email, and Microsoft Suite.

ACCOUNTABILITIES :
  • Order Entry, Invoicing and Shipping - Coordinates with Sales, Engineering, Production, Planning and the Customer to process, acknowledge and distribute the order. Facilitates releasing the order to production. Processes invoices and coordinates shipment of equipment and parts, both domestically and internationally.
  • Documentation: Ensures that proper documentation is obtained, reviewed, saved in the job file, and provided to the Customer.
  • Quotes and Special Requests: Generates quotes and performs other special requests, as needed.
  • Customer Support and Satisfaction: Act as a liaison between Fulton and the customer, communicating with the Customers/Representatives to provide information and documentation as needed.
  • Data Collection: Track, compile and report key performance indicators for the department, as needed.

Requirements

QUALIFICATIONS (Education, Certifications and Required Experience) :
  • Associates Degree Preferred
  • 2-4 years experience in a Customer Service role, preferably at a manufacturing facility.
  • Shipping and freight experience, including both domestic and international service.
  • Experience with Terms & Conditions, Purchase Orders, Credit Applications, Payment Terms, etc.
  • Experience with Microsoft Office Applications and Odoo business system.

DEMONSTRATED CRITICAL COMPETENCIES:
  • Communication: Ability to ensure information is passed on to others who should be kept informed. Ability to express oneself clearly in conversation and interaction with others. Ability to express oneself clearly in business writing.
  • Thoroughness: Ensuring work and information is complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
  • Stress Management: The ability to keep functioning effectively when under pressure and maintain self control in the face of hostility or provocation.
  • Personal Credibility: Demonstrated concern that one be perceived as responsible, reliable and trustworthy.

PHYSICAL REQUIREMENTS :
  • Repetitive Motion: Substantial movement/motion of the wrists, hands and fingers.
  • Sitting: The body is supported by buttocks and back and employee needs to remain seated for extended periods of time.
  • Vision: Visual acuity is required to view a computer terminal and to analyze data.

Fulton is committed to a diverse and inclusive workplace. Fulton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Salary Description

$18 - $26 / hourLearn More

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