Customer Service Representative

2 weeks ago

Pulaski, United States The Fulton Group , LLC Full time

The Fulton Companies is a private multi-national group of companies headquartered in beautiful Pulaski, NY, USA. Our founder, Lewis Palm, was a pioneer in the engineering of steam boilers and associated equipment for the laundry and dry-cleaning markets, he invented the first Vertical Tubeless Boiler in 1949. With our expansion of products and knowledge throughout the years, we are well known in many applications of your daily life including but not limited to, food processing, pharmaceutical, education, gas processing, laundry, dry cleaning, healthcare, and government / military.

Fulton researches, engineers, manufactures, sells, and services complex thermal fluid, steam, and hydronic equipment along with engineered systems for a wide range of commercial and industrial applications. We strive for energy efficiencies, global impact, and environmental responsibility. Fulton has served as an industry leader of emerging heat transfer technologies for more than 70 years

Our culture thrives on the HEART values of the company and puts pride in our people. We encourage continued training and learning to grow you and your career with Fulton.

Benefits: At Fulton we value our employees and therefore offer competitive compensation, onsite fitness club, retirement plan, health insurance, dental insurance, vision insurance, voluntary disability insurance, voluntary life insurance, employee assistance program, vacation time, paid holidays, profit share bonus.

OVERALL RESPONSIBILITY:

The Customer Service Representative is responsible for interacting with customers and various internal departments to provide and process information in response to inquiries, information requests, and concerns about orders and products, in a manner that is consistent with the Fulton values and operating philosophy. Must be proficient with computers, technology, email, and Microsoft Suite.

ACCOUNTABILITIES :

  • Order Entry, Invoicing and Shipping - Coordinates with Sales, Engineering, Production, Planning and the Customer to process, acknowledge and distribute the order. Facilitates releasing the order to production. Processes invoices and coordinates shipment of equipment and parts, both domestically and internationally.
  • Documentation: Ensures that proper documentation is obtained, reviewed, saved in the job file, and provided to the Customer.
  • Quotes and Special Requests: Generates quotes and performs other special requests, as needed.
  • Customer Support and Satisfaction: Act as a liaison between Fulton and the customer, communicating with the Customers/Representatives to provide information and documentation as needed.
  • Data Collection: Track, compile and report key performance indicators for the department, as needed.
Requirements

QUALIFICATIONS (Education, Certifications and Required Experience) :
  • Associates Degree Preferred
  • 2-4 years experience in a Customer Service role, preferably at a manufacturing facility.
  • Shipping and freight experience, including both domestic and international service.
  • Experience with Terms & Conditions, Purchase Orders, Credit Applications, Payment Terms, etc.
  • Experience with Microsoft Office Applications and Odoo business system.
DEMONSTRATED CRITICAL COMPETENCIES:
  • Communication: Ability to ensure information is passed on to others who should be kept informed. Ability to express oneself clearly in conversation and interaction with others. Ability to express oneself clearly in business writing.
  • Thoroughness: Ensuring work and information is complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
  • Stress Management: The ability to keep functioning effectively when under pressure and maintain self control in the face of hostility or provocation.
  • Personal Credibility: Demonstrated concern that one be perceived as responsible, reliable and trustworthy.
PHYSICAL REQUIREMENTS :
  • Repetitive Motion: Substantial movement/motion of the wrists, hands and fingers.
  • Sitting: The body is supported by buttocks and back and employee needs to remain seated for extended periods of time.
  • Vision: Visual acuity is required to view a computer terminal and to analyze data.

Fulton is committed to a diverse and inclusive workplace. Fulton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Salary Description

$18 - $26 / hour

  • Customer Service Representative

    4 weeks ago

    Pulaski, Tennessee, United States Domino's Pizza LLC Full time

    Pizza Making Customer ServiceAt Domino's Pizza LLC, we're looking for a skilled Pizza Making Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, taking accurate phone orders, and ensuring that every customer leaves satisfied with their pizza-making...

  • Customer Service Representative

    1 month ago

    Pulaski, United States Premier Community Bank Full time

    Premier Community Bank has an opportunity for a Full-Time Teller/Customer Service Representative in our Pulaski, WI office. While serving as a Teller your contributions will be important in ensuring exceptional customer experiences! What You'll Do Handle customer financial transactions in a professional and responsive manner by serving as a customer...

  • Customer Support Representative

    2 hours ago

    Pulaski, United States Village Associates Full time

    As a Customer Support Representative, you will be an effective member of a high-performance team and be required to deliver excellent customer experience to all our customers. This ranges from retail stores, ecommerce partners, and dealers, to end consumers who purchase and use our products. This position will include data and order entry daily and will also...

  • Sales Associate

    4 weeks ago

    Pulaski, Virginia, United States Food Lion Full time

    At Food Lion, we value our associates as our most important assets. We strive to provide a fulfilling work experience and reward performance and commitment. Our associates contribute to the overall success of Food Lion through on-the-job learning opportunities and training. Key Responsibilities: • Provide excellent customer service and support to customers...

  • PULASKI TN Pizza Making

    3 months ago

    Pulaski, United States Domino's Pizza LLC Full time

    #xa 0;Customer Service Representatives responsibilities include.... MORE. MORE. MORE. Pizza making. Smile and provide friendly service. Take accurate phone orders. MORE MORE MORE PIZZAS Always on time ready Work??Being a team player Cleaning. Order Customer Service, Restaurant, Retail, Customer

  • PULASKI TN Pizza Making

    2 months ago

    Pulaski, United States Domino's Pizza LLC Full time

    Company Description Valley Pizza Inc. is a Domino's Pizza Franchise. We are locally owned and operated and have been doing business in the area for nearly 40 years. We believe in honesty, integrity, excellent customer service and taking great care of our amazing team! JOIN US TODAY! WE WANT SERIOUS APPLICANTS... Job Description Customer Service...

  • Patient Service Representative- Pulaski- Casual

    3 weeks ago

    Pulaski, United States Prevea Health Full time

    This position will work 10 hrs per weekPatient Service RepresentativeCome work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training...

  • Customer Service Leader

    2 months ago

    Pulaski, United States Mapco Express Full time

    The MAPCO team of more than 3,200 dedicated employees with a strong commitment in customer service delivers Convenience You Can TRUST® in 345 company-owned convenience and fuel retailing units. Operating in Tennessee, Alabama, Georgia, Arkansas, Virginia, Kentucky and Mississippi, MAPCO stores offer a wide array of high quality products and services....

  • PT Customer Lead

    2 weeks ago

    Pulaski, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 203764_external_USA-VA-Pulaski Address: USA-VA-Pulaski-1200 East Main Street Store Code: Store 01066 Front End (7218351) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • Service Writer

    2 months ago

    Pulaski, United States Kayser Automotive Group Full time

    Job Summary: We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control. BenefitsHealth, Dental, and...

  • Regional Sales Manager

    1 month ago

    Pulaski, New York, United States The Fulton Group Full time

    Job Title: Regional Sales Manager - Heat Transfer SystemsFulton, a leading manufacturer of steam boilers and heat transfer systems, seeks a highly skilled Regional Sales Manager to join our team. As a key member of our sales team, you will be responsible for establishing and maintaining strong relationships with our representative network, promoting our...

  • Registered Nurse Home Health Private Duty

    5 months ago

    Pulaski, United States Maxim Healthcare Service Full time

    Maxim Healthcare Services is seeking a Registered Nurse (RN) to assume responsibility and accountability for the application of the nursing process and the delivery of patient care. The Registered Nurse (RN) demonstrates the ability to make clinical judgments in an effective and efficient manner under the direction of the Director of Clinical Services. Case...

  • Funeral Support Associate

    4 weeks ago

    Pulaski, Tennessee, United States Service Corporation International Full time

    Funeral Support Specialist Job DescriptionAt Service Corporation International, we celebrate lives and our associates. Consider the possibilities of joining our team as a Funeral Support Specialist.Job Responsibilities:Safely drive company-owned vehicles to perform first call removals of deceased from hospitals, nursing homes, residences, and scene...

  • Seasonal Warehouse Worker

    4 weeks ago

    Pulaski, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy – and you could even schedule your first day of work within 10 minutes! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our...

  • Seasonal Warehouse Worker

    2 weeks ago

    Pulaski, United States United Parcel Service Full time

    SHIFT YOUR FUTURESeasonal Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy – and you could even schedule your first day of work within 10 minutes!  The steps are simple:  1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online...

  • Seasonal Warehouse Worker

    2 weeks ago

    PULASKI, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy – and you could even schedule your first day of work within 10 minutes!  The steps are simple:  1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete...

  • Sales Representative

    4 weeks ago

    Pulaski, VA, United States Cintas Full time

    Requisition Number: 183275 Job Description Cintas is seeking a Sales Representative - Uniform to focus on new business-to-business account development in our Uniform Division. Responsibilities include prospecting, cold calling, setting appointments with prospects, presenting programs and meeting a sales quota. Sales Representatives will also transport...

  • Senior Accounting

    1 week ago

    Pulaski, United States AvKARE Inc Full time

    JOB SUMMARY The Senior Accountant, Inventory and Cost is an integral part of the finance team and will be primarily focused on inventory, costing, and internal controls. Candidates must have a strong knowledge of excel and data analytics. The individual must have the ability and a demonstrated track record in researching, documenting, and presenting the...

  • Senior Accounting

    3 weeks ago

    Pulaski, United States AvKARE Inc Full time

    JOB SUMMARY Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. The Senior Accountant, Inventory and Cost is an integral part of the finance team and will be primarily focused on inventory, costing, and internal controls. Candidates must have a strong knowledge of excel and data...

  • Senior Accounting

    3 weeks ago

    Pulaski, United States Avkare LLC Full time

    JOB SUMMARYThe Senior Accountant, Inventory and Cost is an integral part of the finance team and will be primarily focused on inventory, costing, and internal controls.Candidates must have a strong knowledge of excel and data analytics. The individual must have the ability and a demonstrated track record in researching, documenting, and presenting the...