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Information Technology Technician
3 months ago
Position Summary: The IT Technician will play a crucial role in providing technical support and assistance to end-users. The ideal candidate will have extensive experience working with Microsoft and Windows-based technologies, possessing a deep understanding of IT infrastructure, troubleshooting methodologies, and excellent customer service skills.
Responsibilities:
- Provide advanced technical support and issue resolution for end-users, ensuring minimal downtime and optimal system performance.
- Troubleshoot and resolve hardware, software, and network-related problems promptly and efficiently.
- Collaborate with other IT professionals to implement and maintain IT infrastructure, ensuring a secure and reliable computing environment.
- Assist in the planning, implementation, and maintenance of IT projects, such as system upgrades, migrations, and deployments.
- Create and maintain documentation related to IT processes, procedures, and issue resolutions.
- Conduct training sessions for end-users on IT best practices and usage of various technologies.
- Collaborate with vendors and third-party service providers to resolve complex technical issues.
- Stay informed about the latest developments in technology and proactively recommend solutions to enhance the IT environment.
Qualifications:
- Minimum of 2 years of experience in a help desk or technical support role
- Proficient in supporting Microsoft Office, Microsoft 365, and Windows-based technologies
- Solid knowledge of advanced printer/peripheral device trouble shooting
- Knowledge of networking and systems concepts and protocols is preferred
- Experience with troubleshooting hardware, software, and peripheral devices
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are highly desirable.
Location and Benefits: This position is based in Lewisville, TX. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth within a dynamic and collaborative work environment.
If you are a seasoned IT professional with a passion for problem-solving and a track record of success in a Microsoft and Windows tech stack, we encourage you to apply.