Information Technology Support Technician
1 month ago
IT Support Technician will be on a team responsible for troubleshooting technical issues via Telephone, e-mail, remote connection, personal assistant through Service Now Ticketing system as well as walk-in support for end-users onsite If you are interested in this opportunity, please send me your updated resume and a good time to connect.
Industry: Entertainment
Site Address: Century City, CA (90067)
Hours/Duration: 40 hrs/wk | M-F 8-5PM | Standard PST Shift | 6 mo. CTH
Interview Process: 1 Video Interview > Offer > Start
Must Haves
- years MAC/Windows enterprise environment experience
- Directory, ticketing systems, mobile device (Android/iOS)
- Wi-Fi, iPhones, iPads
- the current versions of Microsoft Office (Outlook, Word, Excel & PowerPoint),
- communication, customer service and executive support (white-glove service)
- documentation skills
- least 3+ years of experience with a combination of providing technical hardware, software, connectivity, application and problem resolution to all client computers and users by diagnosing and guiding users through step-by-step solutions
- and configure new hire hardware set-up (Active Directory/Office 365) – extensive experience required
- Technical support for all employees in onsite and remotely via telephone, e-mail
- and resolve issues regarding general computer problems, printing, internet access, emails, network drives, remote connection, device set up.
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