Senior Account Specialist

7 days ago

St Louis Park, United States Worldwide Express Full time

Discover what it means to love going to work. At WWEX Group, we’re committed to delivering smart solutions for shippers, and unmatched opportunity for you.


As an Account Specialist, you will be a part of a dynamic, collaborative, and hardworking team. You are the customer advocate and will help our customers understand the many nuances of transportation and help troubleshoot issues if they arise. You will partner with our clients and coworkers to solve issues, effectively and creatively, while building relationships and providing support to help their business grow.


HOW YOU WILL CONTRIBUTE

  • Consistent Monday-Friday work schedule, no weekends
  • Communicate daily with both internal and external customers
  • Maintain a high level of activity over the phone and email through our CRM system
  • Ability to research, identify and capitalize on profitable opportunities that are presented daily
  • Ability to understand and consult customers in relation to fees, products, and services
  • Ability to troubleshoot and support customers in navigating service disruptions
  • Maintain an ongoing focus on creating positive and supportive customer experiences
  • Ability to establish strong partnership with key executives and decision makers within each customer and territory
  • Ability to collaborate with various support teams including sales and account management
  • Effectively navigate and utilize carrier systems and websites
  • Learn and employ carrier specific knowledge
  • Handle escalated customer service issues including but not limited to delayed and missing/damaged packages/freight, rating, BOL/label creation, reconsignments, classifying freight, scheduling pickups and product knowledge
  • Consult customers on how to avoid service disruptions, carrier nuances, and current industry standards


WHAT YOU WILL BRING

  • Previous experience working directly with customers
  • Outstanding collaboration and communication skills at multiple levels
  • Ability to work as a team
  • Exceptional verbal and written communication skills
  • Customer focused and solutions-oriented
  • Commitment to continuous improvement
  • Strong growth mindset with the willingness to learn and be coached


EXPERIENCE

  • Bachelor’s degree in communications, business, marketing, or other business-related fields preferred
  • Ability to adapt to a fluctuating environment
  • Robust prioritization, organization, and time management skills


WWEX Group is a leader for SMB and mid-market companies, delivering enterprise logistics capabilities to businesses of all sizes. Without trucks and drivers, WWEX Group relies on purpose-built, people-backed technology plus decades of experience to provide a complete ecosystem of logistics solutions that drive commerce forward.

Our people and culture are the true secret to our success. From the top down, we are dedicated to finding the right solution for every shipper. Our scale secures the best prices for customers, but it’s our culture of providing outstanding service with a solutions-driven mindset that sets us apart from the competition.

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