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Information Technology Specialist

4 weeks ago

united states united states us ASSA ABLOY Group Full time

Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in dynamic environments and love talking technical challenges? Are you ready to provide top-notch support and gain hands-on experience with cutting-edge technologies like robotic automation and enterprise networking?

If you answered yes to these questions, we should talk

Curries (an ASSA ABLOY company) is expanding our IT Team. This role will be based on-site at our manufacturing facility located in Mason City, Iowa.

Come see who we are at: https://www.assaabloy.com/group/en/about-us

What you would do as our IT Support Specialist

You will carry out processes to identify, track, escalate, and resolve end-user problems supporting ~2400 users spread over 15+ locations in the North American continent. This includes providing technical assistance to computer system users, answer questions or resolve computer problems for clients in person, via telephone, or from remote location. The role will have exposure to robotic automation, enterprise networking, world-class technologies, and collaborating in a global community.

You will also:

  • Provide day-to-day support of all business system software and hardware, including iSeries and/or ERP applications, end-user hardware, software and accounts/access.
  • Diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face
  • Work within transactional ticketing system, documenting incidents and resolutions while keeping users updated of status.
  • Work collaboratively with stakeholders to schedule and manage daily workload and special projects.
  • Responsible for coordinating and deploying the daily work of contracted Services to ensure efficient remedy of Help Desk support requests.
  • Will be responsible for assisting and informing the purchasing process, configuring and installing new devices, and assisting with inventory management.
  • Perform ad-hoc training for end users in the proper use of hardware and/or software.
  • Provide an exemplary and professional interface between the IT department and all customers by sending and receiving email, phone, and in person communications to ensure that information flow is accurate, timely, and professional.
  • This position has the authority to stop action on work until concerns are resolved and to initiate and/or participate in identifying and implementing actions to correct existing and prevent future occurrences.
  • Be available to fulfill assigned "on call" responsibilities.

The skills and experience you need:

  • High School Diploma or GED, required.
  • Associate degree in computer science, information systems or related field and/or equivalent work experience, preferred.
  • Minimum of 5+ years combined progressive experience working in a service desk environment, and/or providing hands on technical support, required.
  • Previous experience working directly with end users in a manufacturing environment, preferred.
  • Experience supporting and maintaining the following: Microsoft Suite of Products (OS, Office, etc.), General Network troubleshooting, Computer Hardware and Peripherals, Common Application Packages (PDF, Citrix, DWG, etc.), VOIP, Anti-virus solutions, Printers (Laser, Dot Matrix, Thermal), VPN Solutions and File Shares.
  • Previous experience and high comfortable level of working within Microsoft Active Directory, Development of software deployment strategies, Video Conferencing solutions, CAD software and Telecom solutions.
  • Previous exposure to: IBM iSeries, SolarWinds MSP, Practical experience with ServiceNOW, Automated manufacturing solutions, Digital WatchDog Video Systems, and Veeam Endpoint backup solutions.

What we offer

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here's what we have to offer:

  • Learning and career development opportunities, whether it's online learning, management training or enhancing your skills.
  • A competitive salary and incentive schemes.
  • Variety of benefits including Medical, Dental, Vision, 401(k), Flexible Spending, discount portal, recognition and well-being programs … to name just a few

Let's create a safer and more open world - together

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

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