Membership Service Lead

1 day ago


Ypsilanti, United States Crunch Full time

Reports to:General ManagerRequirements:Fluent in EnglishProficient reading and writing skillsExcellent Customer Service SkillsCommitment to Building CommunityExperience in Outreach EffortsExperience in Lead GenerationExperience in Fitness SalesSpecial Skills:Energy & EnthusiasmA Passion for FitnessAbility to work with a sense of urgencyAbility to work flexible hours, as necessary during closeouts or end of monthA "roll up the sleeves" mentalityProven track record of achieving and/or exceeding sales goalsResponsibilities:You will assist the General Manager and Membership Services team to attain daily, monthly and annual membership goals.You will master the membership play and new member tour to create the urgency to join.You will model excellence and commitment the Crunch No Judgment culture while delivering world class customer service that provides a friendly and enthusiastic environment where each guest is greeted and acknowledged with "hello" and "goodbye."Provides the time to coach, train and develop each front desk staff member's sales and customer service skills through practice and training.Maintains oversight for the front desk department (Front Desk Personnel and Maintenance) and communicates regularly with department heads regarding the performance of the membership department.Meetings:Monthly or Weekly Department Meetings Employee Training Meetings Learn More



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