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Senior Sales Associate

4 months ago

Costa Mesa, United States Thom Browne, Inc. Full time

ABOUT US

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.


THE ROLE

The Senior Sales Associate will be responsible for achieving top sales and servicing a vast list of quality clients while also supporting the store to ensure the most unique client experience.


Primary Responsibilities:

  • Provide best-in-class customer service; build strong client relationships by regularly communicating and providing updates and build a viable, well-organized client network
  • Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans
  • Maintain exceptional product knowledge and brand awareness
  • Support daily shop presentation, VM updates and seasonal merchandising; ensure merchandise is properly filled and Brand Presentation Guide standards are strictly upheld
  • Maintain keen awareness of product selections, core/seasonal styles, e-commerce offerings, full-priced merchandise, markdowns best sellers and inventory availability
  • Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products
  • Acquire new clients by networking and engaging as a Brand representative; share information on new collections/initiative with other departments, personal stylists; train and educate other associates about the brand
  • Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly to maintain stock levels, note any stock call-outs or selling opportunities based on customer feedback; process shipment/transfers in a timely manner
  • Support management in overseeing day-to day operations, opening and closing management, inventory & loss prevention management, and store maintenance


THE IDEAL CANDIDATE

  • 3-5 years’ experience in luxury retail or wholesale environment
  • Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and effective communication
  • Entrepreneurial and self-motivated
  • Strong leadership and interpersonal skills; excellent communication skills, both written and verbal
  • Additional language fluency a plus


WHAT WE OFFER YOU

  • Competitive compensation. Hourly Range is $23.00 - $25.00 per hour + commission. Please note that compensation will be offered based on relevant skills and experience
  • Comprehensive benefits package
  • Classic Thom Browne Uniform
  • 401(k) company match
  • Diverse and inclusive working environment