Service BDC Representative

3 weeks ago

Kansas City, United States TASCA AUTOMOTIVE GROUP, Inc. Full time
Description

Are you a people person with a passion for delivering great customer experiences? Gary Crossley Ford is looking for a dedicated Service BDC (Business Development Center) Representative to be the voice of our dealership's service department. You'll play an essential role in helping our customers feel valued and cared for from their first call to their completed service.

This is more than a job-it's a chance to grow in a supportive, team-oriented environment where your contributions truly make a difference. Whether you're experienced in customer service or looking to enter the automotive industry, we're excited to provide the tools and training to help you succeed

What You'll Do:
  • Be a Friendly First Contact: Answer inbound calls, emails, and online inquiries with a warm, helpful approach to set up service appointments.
  • Proactive Customer Outreach: Reach out to customers with service reminders, follow-ups, and appointment confirmations.
  • Answer Customer Questions: Help customers feel informed about their vehicle's maintenance needs and the services we offer.
  • Support Our Service Team: Work closely with service advisors to keep appointments running smoothly and ensure our customers receive prompt, efficient service.

Why You'll Love Working Here:
  • Career Development: We're invested in your growth with ongoing training and opportunities to advance.
  • Welcoming Team Environment: Join a dealership that treats each other-and our customers-like family.
  • Performance Rewards: Earn competitive pay plus monthly bonuses to reward your dedication.
  • Great Benefits Package: Health, dental, vision insurance, a 401(k) with company match, paid time off, holidays, and employee discounts on services and vehicles.

Qualifications:
  • High school diploma or equivalent (additional education a plus)
  • Prior experience in customer service or a call center, ideally in the automotive industry
  • Great communication skills-friendly, clear, and customer-focused
  • Ability to multitask, prioritize, and stay organized in a fast-paced setting
  • Basic computer skills; experience with CRM software is a plus

Ready to join a team that values your customer-focused skills and offers plenty of growth potential? Apply today and become part of the Gary Crossley Ford familyLearn More

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