Patient Services Coordinator

3 weeks ago

Bellingham, United States Dahl Consulting Full time

Full-time, Direct-Hire

Location: Onsite in Bellingham, WA

Pay: $21/hr


The Patient Services Coordinator (PSC) is the face of the clinic and the patient’s guide throughout his or her journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PSC is an essential component of the Clinic Team and a steward of its resources.


Our Culture

  • An experienced team built around a culture of professional growth and knowledge-sharing.
  • We celebrate innovation – providing our patients with the most innovative technology and the most effective hearing devices.
  • We serve with passion, purpose and excellence.
  • Total Team Approach – Our staff functions together as a cohesive group of hearing professionals.
  • We coordinate the individual expertise of all staff members to provide the best possible care for our patients.


You Will Ensure a Positive Patient Experience

  • Immediately acknowledge, greet and service all guests in a friendly, professional manner.
  • Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
  • Utilize elevated customer service approach and communication style when working with patients.
  • Direct and answer calls in a timely, professional fashion.


You Will Provide Administrative Assistance

  • Strategically manage patient schedule on behalf of Clinic Team.
  • Understand, support and track current marketing initiatives for the clinic.
  • Organize office, maintain supplies, and ensure accurate patient files.
  • Protect Patients Privacy, collect insurance information, and complete insurance Authorization.
  • Maintain day-to-day operational procedures.


You Will Complete Varied Tasks

  • Lead morning team meeting on behalf of Clinic Team at the start of each day.
  • Make deposits (transportation required) and maintain cashbox.
  • Reconcile all deposits daily and report weekly.

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