Current jobs related to Help Desk - Fort Belvoir - Quadrant Inc

  • Help Desk Support Specialist

    4 weeks ago

    Fort Belvoir, United States General Dynamics Information Technology Full time

    Job Title: Help Desk Support Service SpecialistTransform technology into opportunity as a Help Desk Support Service Specialist with General Dynamics Information Technology. A career in enterprise IT means connecting and enhancing the systems that matter most.Job Summary:We are seeking a skilled Help Desk Support Service Specialist to join our team. As a Help...

  • Tier 1 Help Desk

    3 weeks ago

    Fort Belvoir, United States Defense Technical Recruiting, LLC Full time

    Position Overview: Defense Technical Recruiting is seeking a dedicated and customer-oriented Tier 1 Help Desk Operator to join our IT support team. In this entry-level position, you will be the first point of contact for users seeking technical assistance. Your primary responsibility will be to provide excellent customer service while troubleshooting and...

  • Tier 1 Help Desk

    4 weeks ago

    Fort Belvoir, United States Defense Technical Recruiting, LLC Full time

    Position Overview: Defense Technical Recruiting is seeking a dedicated and customer-oriented Tier 1 Help Desk Operator to join our IT support team. In this entry-level position, you will be the first point of contact for users seeking technical assistance. Your primary responsibility will be to provide excellent customer service while troubleshooting and...

  • Tier 1 Help Desk

    4 weeks ago

    Fort Belvoir, United States Defense Technical Recruiting, LLC Full time

    Position Overview: Defense Technical Recruiting is seeking a dedicated and customer-oriented Tier 1 Help Desk Operator to join our IT support team. In this entry-level position, you will be the first point of contact for users seeking technical assistance. Your primary responsibility will be to provide excellent customer service while troubleshooting and...

  • Help Desk Support Specialist

    4 weeks ago

    Fort Belvoir, Virginia, United States DCS Corp Full time

    Job Title: Help Desk Support EngineerDCS Corp is seeking a skilled Help Desk Support Engineer to provide IT support to local and remote users of an ITIL v4-based logistics management system.Key Responsibilities:The ideal candidate will thrive in a team-oriented environment and possess strong analytical, problem-solving skills, and a passion for supporting...

  • Help Desk Operator

    2 weeks ago

    Fort Belvoir, United States TapHere! Technology, LLC Full time

    TapHere is seeking a motivated, career and customer-oriented Help Desk Operator to join our team in Fort Belvoir, VA.Responsibilities include:Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and user Frequently Asked Questions (FAQs)Provide customer onboarding and offboardingProvide account management...

  • Help Desk Support Specialist

    2 weeks ago

    Fort Belvoir, United States DCS Corp Full time

    DCS Corp is seeking a skilled Help Desk Support Engineer to provide IT support to local and remote users of an ITIL v4-based logistics management system.Key Responsibilities:The ideal candidate will thrive in a team-oriented environment and possess strong analytical, problem-solving skills, and a passion for supporting mission-specific software programs.Key...

  • Help Desk Support Engineer

    3 months ago

    Fort Belvoir, United States DCS Corp Full time

    DCS is seeking a Help Desk Support Specialist to join our team to provide IT support to local and remote users of an ITIL v4-based logistics management system. Essential Functions: The ideal candidate thrives in a team-oriented environment but can also function autonomously with a mix of technical support and customer service experience, strong analytical,...

  • Help Desk Support Engineer

    1 month ago

    Fort Belvoir, United States DCS Corp Full time

    Job DescriptionJob DescriptionDCS is seeking a Help Desk Support Specialist to join our team to provide IT support to local and remote users of an ITIL v4-based logistics management system. Essential Functions:The ideal candidate thrives in a team-oriented environment but can also function autonomously with a mix of technical support and customer service...

  • Help Desk Support Engineer

    3 weeks ago

    Fort Belvoir, United States DCS Corp Full time

    DCS is seeking a Help Desk Support Specialist to join our team to provide IT support to local and remote users of an ITIL v4-based logistics management system. Essential Functions: The ideal candidate thrives in a team-oriented environment but can also function autonomously with a mix of technical support and customer service experience, strong analytical,...

  • IT Help Desk Manager

    2 weeks ago

    Fort Lauderdale, Florida, United States PDC Technologies Full time

    Job TitleIT Help Desk ManagerWe are seeking a highly skilled and experienced IT Help Desk Manager to join our team at PDC Technologies. The successful candidate will be responsible for providing leadership and direction to the IT help desk staff and operations, ensuring that our customers receive exceptional service and support.Key Responsibilities:Provide...

  • IT Help Desk Manager

    4 weeks ago

    Fort Lauderdale, Florida, United States PDC Technologies Full time

    Job Title: IT Help Desk ManagerThe IT Help Desk Manager is a key role within our organization, responsible for providing leadership and direction to the IT help desk team. This individual will be responsible for ensuring that our customers receive exceptional service and support, while also driving process improvements and efficiency gains within the...

  • Help Desk Support Specialist

    4 weeks ago

    Fort Belvoir, VA , USA, United States General Dynamics Full time

    Job Title: Help Desk Support Service SpecialistJoin General Dynamics Information Technology (GDIT) as a Help Desk Support Service Specialist and play a critical role in ensuring the smooth operation of our clients' IT systems. As a member of our team, you will provide top-notch technical support to our clients, resolving complex issues and ensuring that...

  • Help Desk Manager

    2 weeks ago

    Fort Myers, United States B & I Contractors Inc. Full time

    Job Description:B&I Contractors is seeking a highly skilled and motivated Help Desk Manager to lead our technical support team. The ideal candidate will have a strong technical background, excellent problem-solving skills, Interpersonal skills for effectively dealing with other employees, and experience with TeamDynamix as an Information Service Management...

  • Help Desk Technician

    3 weeks ago

    Fort Myers, United States TEKsystems co Allegis Group Full time

    Description:Job DescriptionLee Health is seeking a Help Desk Support Specialist to join the Information Technology team. The Help Desk Support Specialist serves as an initial point of contact for IT Help Desk services and processes and troubleshoots and resolves simple to moderately complex user requests, questions, and issues. The following qualifications...

  • Help Desk Technician

    4 weeks ago

    Fort Myers, United States TEKsystems co Allegis Group Full time

    Description:Job DescriptionOur healthcare client is seeking a Help Desk Support Specialist to join the Information Technology team. The Help Desk Support Specialist serves as an initial point of contact for IT Help Desk services and processes and troubleshoots and resolves simple to moderately complex user requests, questions, and issues. The following...

  • Help Desk Analyst

    4 weeks ago

    Fort Mill, South Carolina, United States Broad River Retail Full time

    Job Title: Help Desk AnalystBroad River Retail is seeking a skilled Help Desk Analyst to join our team in Fort Mill, SC. As a Help Desk Analyst, you will be responsible for providing top-notch technical support to our employees and customers.Responsibilities:Provide timely and effective technical support to employees and customers via phone, email, and...

  • Help Desk Technician

    3 weeks ago

    Fort Myers, United States TEKsystems Full time

    *Description:* Job Description Lee Health is seeking a Help Desk Support Specialist to join the Information Technology team. The Help Desk Support Specialist serves as an initial point of contact for IT Help Desk services and processes and troubleshoots and resolves simple to moderately complex user requests, questions, and issues. The following...

  • Help Desk Support Service Specialist

    3 months ago

    Fort Belvoir, United States General Dynamics Information Technology Full time

    Req ID: RQ176332 Type of Requisition: SCA Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Job Family: SCA Skills: Help Desk Support,Information Technology (IT) Systems,Troubleshooting Experience: 7 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Support Service Specialist - Intermediate – TS/SCI...

  • Help Desk Support Service Specialist

    2 months ago

    Fort Belvoir, United States General Dynamics Information Technology Full time

    Req ID: RQ183243 Type of Requisition: SCA Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: SCA Skills: Help Desk Support,Information Technology (IT) Systems,Troubleshooting Experience: 7 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Support Service...

Help Desk

3 months ago

Fort Belvoir, United States Quadrant Inc Full time
Job ID: 24-02931

Help Desk - Tier II
Fort Belvoir, VA

MUST:
Secret clearance required
Experienced Tier II Help Desk/ Desktop Support Admin
required 3+ years of experiencing in desk side support, help desk or IT Support roles
1+ years of experience using the Remedy Ticketing system (ARS) or similar
Must have excellent communication skills (oral and writing).
Experience providing Tier 1 desktop technical support
Experience with Windows 10 Operating Systems and Office 2013
Experience with Microsoft SCCM and perform imaging of desktop machines
Experience working with virtual infrastructure (i.e. VMWare) strongly desired
Excellent communications both written and verbal skills
Strong attention to detail
Excellent customer service skills over the phone, in person and via email
Ability to interact with Senior Government Leadership in an professional manner
Current CompTIA Security+ CE required
Bachelor's Degree is a plus

DUTIES:
Provide technical support including client hardware and software support
Respond to customer trouble requests and problem calls received by telephone, email, or generated from the Remedy ticketing system
Resolve customer issues using automated remote control software or other remote tools where possible
Provide support to individuals at users workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and software issues
Install, upgrade, support, and troubleshoot printers, computer hardware, Windows 10 OS, Office 2013 and other authorized desktop applications and peripheral equipment
Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties
Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network
Escalate the issue/problem to proper Tier 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.