General Manager

4 weeks ago

Falls Church, United States Dogtopia Full time

General ManagerDogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you What a bonusCustomer Service and Presentation:Maintains a neat and organized Front Desk team and area at all times. This includes holding a team to professional clean dress.Sets the example for the team on the 3 S's (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.Keeps the team members engaged in their duties.Strive for high customer review ratingsENJOY your team GROW your team And PLAY to your fullest potentialFinancial Administrative:Manages groomers including quality control of work, safety, schedules, and client recordsUtilizes training opportunities for the team such as dog injuries, billing issues, or customer complaintsMaintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiencyDevelops team in up-selling and using dog evaluations to grow revenueCommunications any concerns or needs to District Manager proactively and partnering after attempting to resolve issuesWork with team to assure our Quality of Care sets the standards for dog careTeam Management:Creates staffing schedule and helps monitor daily schedulesMaintains optimum staffing and development with all employeesLeads by example by coaching all on contributing to a positive team-oriented cultureDelivers written performance reviews and gives employees positive acknowledgment when dueHelp coach the staff on our Dogtopia-ismsThe Rules by which we, as DOGTOPIANS live by are:We LOVE life unconditionally like a dog.We STAY loyal to our pack.We CHASE the absolute highest standards of safety.We PLAY to our fullest potential.We TREAT every day like it's the Most Exciting Day EverOnboard all employees and insure each employee has the correct amount of trainingClean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete.Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia's safety and cleaning standards.Inventory Management of cleaning, dog and First aid supplies.Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.Benefits:It always bring your dog to work dayEducation in basic dog obedience and trainingFun, Dynamic team cultureCareer progression based on performanceAdditional certification programs are availableCompetitive wages with flexibility in schedulingPaid time off, medical benefits, and company incentivesSupplemental PayBonus payBenefitsFlexible schedulePaid time offHealth insuranceDental insuranceVision insuranceReferral programEmployee discountPet rider programOther

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