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Technical Support Representative

2 months ago

East Greenbush, United States Insight Global Full time

*THIS IS NOT AN IT ROLE*


Title: Technical Support Representative

Duration: Direct-hire

Location: East Greenbush, NY



Desired Skills & Experience

  • At least 2 years of electromechanical experience
  • Instrument repair or support
  • Strong communication/customer service skills
  • Mechanically inclined
  • Troubleshooting experience



Job Description:

Insight Global is seeking a Technical Support Representative that serves as the initial point of contact for assisting customers with our elemental analysis instrumentation. When a customer requires support, this individual engages with them via email, phone, and MS Teams to diagnose the issue. Depending on the complexity, they may resolve it over the phone by following a set of questions and procedures. Alternatively, they gather comprehensive details and devise a plan for a Technical Service or Field Service Engineer to address the matter.





Compensation:

$24-$30/hour


Exact compensation may vary based on several factors, including skills, experience, and education.


Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.