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Customer Service Representative

4 months ago

Knoxville, United States RemX | The Workforce Experts Full time

RemX is seeking Customer Service Reps for On-Site opportunities in Knoxville, TN 37923. This is a call center/customer service environment. You’ll need to be efficient, productive, and thorough dealing with our members over the phone.


Position Title: Customer Service Agent

Location: Onsite - Knoxville, TN

Pay: 17.00

Hours: M-F 8am-5pm

Job type: Full Time/Contract

Key Responsibilities:

· Interface with a CRM-based software UI to update payment status

· Escalate issues to team leads as soon as they are realized

· Make payments via web portal

· Make payments via automated payment processing phone system

· Make payments via conversation with Customer Service Reps at Carriers

· Keep track of workload and progress each day

Skills & Abilities:

· Pleasant, calm demeanor on the phones

· Ability to speak confidently

· Excellent command of the spoken English language