Applicant Services Representative

1 month ago


Rockville, United States ROCS Grad Staffing Full time

Why You Want To Work Here:

We are a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement The Applicant Services Representative is responsible for the accurate and timely response to customer service-based questions over the phone and via email and the processing of benefits applications, payment calculations, and reports.


Responsibilities of the Applicant Services Representative:

  • Answer incoming phone calls
  • Receive and respond to incoming emails
  • Calculate benefits information, status, and payments
  • Route calls to appropriate departments
  • Process status requests, applications, documents, and eligibility waivers
  • Maintain files of information
  • Research correspondence files, payroll reports, microfilm, and system record to determine the correct information for employer and/or participant system files, i.e., Federal Identification Number or Social Security Number discrepancies
  • Other duties as assigned


Requirements of the Applicant Services Representative:

  • Over 2 years of previous customer service / data entry processing experience
  • Previous benefit fund experience strongly preferred, but not required
  • Previous banking or number/ finance-oriented experience desired
  • Listens well with the ability to communicate effectively both in verbal and written communications
  • Presents a professional image in the office
  • Strong attention to detail
  • Demonstrates ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor



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