IT Service Ops Technician

3 weeks ago

Bedford, United States TalentBurst Full time

IT Service Ops Technician Bedford, MA 5+ Months with a high possibility of extension Description: Provide On-Site Level 1 Service Operations and computer imaging support in our Bedford, MA office Support and participate in the daily tasks of the Service Operations team Support and execute hardware-related tasks, including but not limited to, imaging, building, coordinating repairs, and decommissioning laptops and desktops across multiple OS (Windows, MacOS and Linux); updating Asset Management tracking system; and supporting peripheral and computer inventory management processes. Management may, at its discretion, assign or reassign responsibilities to this job at any time. Skills: BS/BA Degree or 2-5 years equivalent industry experience 2-5 years' experience in a Service Desk environment, with progressively increasing responsibilities. Proficiency in end user PC operating systems, applications, and hardware capabilities: Microsoft Office 365, Windows 10, Linux and Mac platforms. Demonstrate working knowledge of the business supported applications and technologies serviced by the team (Active Directory, Office 365, Zoom, Slack). Must be able to work creatively, calmly, flexibly and under tight deadlines to respond quickly and positively to shifting/multiple demands and opportunities. Ability to clearly communicate in English with users, co-workers, application developers and IT personnel both verbally and in writing using excellent verbal and written communications skills. A self-starter who is a team player and can multi-task. An aptitude for acquiring skills in technical support and repairs, and an eagerness to learn. Excellent prioritization skills and an ability to make decisions quickly. Success in team environments, demonstrating shared responsibility and accountability with other team members. Strong customer service skills and work ethic. Punctuality & dependability. Attention to detail. Professional appearance and presentation. Calm, courteous, and friendly demeanor. Approachable towards those who may be less technical. Takes ownership of issues. Try to help in any way they can using a reasonable effort even if unfamiliar with the technology. Anticipate issues before they become problems and have a solution ready. Maintains confidentiality about the information being processed, stored, or accessed by the users on the network. Embrace our "customer-centric " support model: Proactive and friendly service rather than reactive and discouraging of interaction. Take conversations with other IT and department managers seriously and consider the audience. Be professional but don't sacrifice your own personality and be willing to fit into the culture of the company. #TB_EN

  • IT Service Ops Technician

    3 weeks ago

    Bedford, United States Staffing Full time

    It Service Ops TechnicianProvide On-Site Level 1 Service Operations and computer imaging support in our Bedford, MA office. Support and participate in the daily tasks of the Service Operations team. Support and execute hardware-related tasks, including but not limited to, imaging, building, coordinating repair.

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