e-COMMERCE/CLERK
3 weeks ago
Job TitleSelect and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.ResponsibilitiesMeet/exceed customer expectations for ease of shopping, variety, freshness, and cleanlinessAdhere to local, state, and federal laws, food safety procedures, and company guidelinesReceive customers' orders from order selector according to guidelines; store products in optimal temperature zonesInitiate and complete selection process for customers' on-line ordersRead and follow directions given in the note sectionEnsure quality and freshness of all items chosenCommunicate with customers via a portable phone and respond to calls in a professional and timely mannerRetrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' carsProcess the orders through the point of sale (POS) systemFollow policies and procedures to determine appropriate substitutions in the event of an out-of-stockScan and bag orders on the go while following all bagging standardsCommunicate any substitutions or exceptions to customer's order at time of pick-upMaintain organization and cleanliness of staging areas and equipmentReport pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisorInspect equipment and notify store e-Commerce supervisor or other store management of items in need of repairPerform required opening and closing proceduresLearn and adapt to new and improved processesAssist in training new e-Commerce team membersMeet/exceed productivity standardsAbility to work cooperatively in high paced and sometimes stressful environmentAbility to manage conflict in a reasonable, nonconfrontational and cooperative mannerAbility to act with honesty and integrity regarding customer and business informationAbility to follow directions and seek assistance when necessary to resolve customer and business issuesProvide support and assistance through direct interaction with minors, individuals with special needs, and/or older adultsMust be able to perform the essential job functions of this position with or without reasonable accommodationQualificationsMinimum:Ability to work without supervisionAbility to read shelf tagsExcellent oral/written communication skillsBasic math skills (i.e., counting, addition, and subtraction)Desired:Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashierJob InfoJob Identification: 161615Job Category: Store OperationsLocations: 22801 Harper Ave, Saint Clair Shores, MI, 48080, US (On-site)Job Schedule: Part timeLine of Business: Grocery RetailBanner Name: KrogerEducation Level: No formal educationHourly or Salaried: Hourly
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Online Grocery Pick-Up Clerk
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