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Regulatory Coordinator

2 months ago

Mount Prospect, United States National Association of Boards of Pharmacy Full time

This position is non-exempt and offers a hybrid work model, coming to our Headquarters located in Mount Prospect, IL two days a week.


The Regulatory Coordinator is involved in all aspects of the NABPLAW database and conducts research to update regulatory content related to drug and pharmacy laws and rules . The coordinator should also handle and resolve a majority of the customer inquires and customer service needs, unless the issue needs to be escalated. The coordinator will liaison between professional affairs and other departments for the purpose of coordinating software updates and to ensure conformity with other department procedures. The ideal candidate should be detail-oriented and self-motivated to conduct legal research to update and enhance the quality of the NABPLAW content. The coordinator should also have a working knowledge of federal and state regulatory frameworks. Professional communication with customers is also required.



Responsibilities

Program Coordination

  • Coordinates with NABPLAW staff to ensure that the NAPLAW database is as accurate as possible using state pharmacy board websites as primary resource and NABP's State News Roundup and Westlaw as an additional resources.
  • Coordinates with NABPLAW staff to ensure that the database review cycle is completed in a timely manner as determined by the Professional Affairs Manager.
  • Responsible for drafting correspondence to subscribers, state boards of pharmacy, vendors, potential subscribers, and other organizations and seeks assistance from the Professional Affairs Manager if needed.
  • Ensures that NABPLAW tasks are completed according to procedural time lines.
  • Monitors service workflow, and coordinates with the Professional Affairs Manager of progress and issues that arise. Identifies and resolves causes of delays, and prepares proposals to prevent future delays.
  • Assists in coordinating the implementation of the NABPLAW service with state boards of pharmacy, subscribers, potential users, and vendors, including the maintenance of licensing agreements, training schedules, documentation, royalty payments, subscriber payments, etc.
  • Assists with NABPLAW searches as determined by the Professional Affairs Manager and consists with updating the Survey of Pharmacy Law as determined by the Professional Affairs Manager.
  • Coordinates with other departments including Technology, Marketing, Customer Engagement, and Accounting, on NABPLAW database maintenance, innovative marketing, and subscription sales.
  • Activates all new subscriptions and users within the database and in OVID in a timely manner.
  • Ensures that customer subscriptions are activated and deactivated in the database and in OVID in a timely manner.
  • Provides clear and accurate instructions to customers telephonically and through grammatically correct emails.
  • Communicates issues to both the Professional Affairs Manager and the third-party vendor if there are issues with the vendor’s platform
  • Independently drafts professional emails to subscribers and future customers related to Professional Affairs regulatory resources (ie, NABPLAW and Survey of Pharmacy Law).


Reporting and Documentation

  • Creates an accurate quarterly budget report for the NABP Executive Committee.
  • Coordinates with the marketing department in customer surveys to ensure NABPLAW meets the current need of customers.
  • Conducts quality assurance checks for accuracy and relevancy of NABPLAW citations and updates inaccuracies or outdates accordingly.
  • Ensures customers spreadsheets includes accurate information about subscribers and status, and identifies necessary follow- up to ensure quality customer service.


Administrative Support

  • Coordinates the training of new Professional Affairs personnel, including coordination of workflow with fellow staff member(s).
  • Maintains inventory of supplies.
  • Assists Professional Affairs Manager in special projects assigned.
  • Performs other duties as assigned.
  • Responsibilities subject to change to accommodate Association and departmental policy and procedure changes.
  • Immediately reports and discusses all unusual circumstances, and all matters which may be contrary to Association policy, with the Professional Affairs Manager, Director or the Associate Executive Director.
  • Initiate work tickets with the technology department and demonstrates follow-up
  • Is the primary person responsible for updated NABPLAW procedures.


Requirements

Education/Experience:

● Associate degree or equivalent research work experience required. Bachelor’s degree preferred in the field of political science, history, government or paralegal studies.

● Two or more years of office, Association, or healthcare project experience is a plus.

● Good attention to detail and organizational skills required.

● Excellent written and verbal communications skills.

● Must be conversant with Microsoft Office, particularly Word, Outlook, and Excel and have comfort level in using databases and other computer applications such as Adobe Acrobat Pro.

● Competence in performing Internet searches is a must.

● Knowledge of pharmacy operations or compliance is a plus.