Information Technology Support Analyst

3 weeks ago


Houma, United States Addison Group Full time

Location: Houma, LA

Office Status: On Site Everyday


Requirements:

  • 2 - 5 years of experience in an end-user desktop support role
  • Experience with Microsoft Active Directory, Microsoft Desktop Operating Systems, Microsoft Office products including Teams, Adobe, TeamViewer, and other related desktop software
  • Experience with Copier / Printer / Peripheral device installation and troubleshooting.
  • Experience with Audio / Video and conferencing solutions
  • Exceptional customer service and communications skills
  • CompTIA A+ certification


About the Role:

  • Perform on-site analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions, including on-site and remote users as needed
  • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
  • Receive and respond to incoming calls, email messages and or help desk tickets regarding desktop problems
  • Performing routine inspections and upkeep of existing installations
  • Configure and troubleshoot mobile devices, iPads, and iPhones
  • Escalating complex problems to the appropriate support teams
  • Prepare reference material and user guides
  • Ability to lift and carry 50 lbs. of computer equipment
  • Liaise with company’s technology vendors for prompt rectification of any problems or emergencies
  • Coordinate with other IT infrastructure and application groups to provide ‘boots on the ground’ support to resolve incidents



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