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Reconstruction Customer Service Representative

1 month ago

Columbia, United States SERVPRO of Richland County Full time
Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Vision insurance

Who We Are: We are SERVPRO of Richland County - Team Cox.  We are part of a team that is a national leader in property disaster restoration. From initial clean-up to complete rebuilds, SERVPRO is there every step of the way. We have a long-standing reputation as a leader in our industry. 

 In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”
 
 
Job Description:
Practicing excellent customer service skills, you will answer customer calls and schedule appointments.  You will communicate with Customers, Project Managers, Insurance Companies, and Sub-Contractors.  You will ensure that job and contact details are gathered and maintained in the shared technology on which all of your teammates rely for information.   SERVPRO Team Cox offers all the services of restoring a property back to its original condition. 
 
 
Responsibilities: 
  • Handle customer and client needs and concerns
  • Assist in finding and vetting subcontractors
  • Assign leads/projects to project managers and superintendents
  • Ensure construction team follows proper work process
  • Review and evaluate estimates created by project managers
  • Perform tasks within the project management process to assist the construction team as needed (i.e. high volume, large project, etc.)
  • Ensure two-way communication with the mitigation division
  • Perform compliance and documentation duties relating to third-party program requirements
Qualifications:
  • Previous construction management or administration experience
  • Excellent organizational and leadership skills
  • Ability to meet established production goals and maintain profitability
  • Effective written and oral communication
  • High school diploma/GED
  • Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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