Principal Adoption Manager

Principal Adoption ManagerWe're on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data. It's a big challenge, but big challenges are what we do best. We're already transforming some of the world's largest health systemshelping them turn data into lifesaving decisions and better patient care. We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you're excited about making healthcare more human, you've come to the right place.The Strategic Analytics and Adoption Team is looking to expand with a new Principal Adoption Manager. As a Principal Adoption Manager, you lead successful adoption delivery engagements for customers to maximize end-user efficiency, and satisfaction. You will analyze and present data to identify areas of opportunity, lead internal and external customer stakeholders to develop and execute complex adoption plans, and achieve customer goals. You will localize the customer support plan by understanding adult learning principles, and leveraging behavior change techniques. A successful Adoption Manager will manage financials, operations, and other capital for complex projects based on contract terms, and propose resolution strategies for project risks, escalating as appropriate. As a leader on the team, you will analyze and report to internal and external customer stakeholders on progress, key performance indicators, and value achieved. Our vision is to improve client outcomes through strategic consulting resulting in better caregiver and patient experience. We are excited for you to join our innovative teamCareer Level - IC3LResponsibilities:Analyze user experience and other customer outcomes data, and incorporate organizational change techniques and adult learning principles to develop adoption plans for large and/or multi-tenant customersLead internal and external customer stakeholders to influence and execute adoption strategies to achieve customer objectivesBuild and strengthen relationships with customer C-suite and key decision makers to promote a positive caregiver experienceOversee and deliver overall project scope and manage financials and other project operations for large and/or multi-tenant customer engagementsIdentify and surface recurring project issues and risks, conduct root-cause analysis, and develop remediation strategies; serve as an escalation point for others as neededDirect, motivate, and develop adoption associates responsible for customer deliverablesCreate onboarding and continuous education strategies for internal, third party, or customer resources delivering adoption support and contribute to content as a SME for the larger communityPartner with customers to build and implement multi-modal customer education and continuous support programsConduct and deliver detailed analysis and reporting to internal and external customer stakeholders, including identification of new or ongoing areas of opportunity and recommendations for future projects to drive organizational improvementTrain and mentor associates within the analytics and adoption community; influence and contribute to the development and enhancement of processes and best practicesExpectations:Must be able to obtain and maintain a federal clearance (US Citizen)Willing to work additional or irregular hours as needed and allowed by local regulationsWork in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of positionWilling to travel up to 40% as neededPerform other responsibilities as assignedBasic Qualifications:At least 6-8 years total combined related work experience and completed higher education, including:At least 2 years of Healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experienceAt least 6 years additional work experience directly related to the duties of the job and/or completed higher educationPreferred Qualifications:Bachelor's degreeMaster's degree in Business Administration or Health Care AdministrationAt least 2 years of clinical or health care work experienceAt least 3 years of facilitation or training work experienceAt least 3 years of data analysis or presentation of data work experienceAt least 4 years of project management work experienceProject Management Professional (PMP) CertificationDisclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range in USD from: $70,600 to $141,200 per annum. May be eligible for bonus and equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:1. Medical, dental, and vision insurance, including expert medical opinion2. Short term disability and long term disability3. Life insurance and AD&D4. Supplemental life insurance (Employee/Spouse/Child)5. Health care and dependent care Flexible Spending Accounts6. Pre-tax commuter and parking benefits7. 401(k) Savings and Investment Plan with company match8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.9. 11 paid holidays10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.11. Paid parental leave12. Adoption assistance13. Employee Stock Purchase Plan14. Financial planning and group legal15. Voluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC3About UsAs a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.