Insurance Administrative Assistant

4 weeks ago

Cortland, United States Ohio Staffing Full time

Job TitleResponsible for providing positive contact experience between public and agency personnel, whether through telephone contact or in person. Create a positive first impression on callers and visitors alike. This position will also be required to obtain their Property and Casualty and/or Life and Health insurance license(s) within six (6) months of hire.Essential duties and responsibilities include, but are not limited to the following:Greet visitorsAnnounce to Agency staff memberDirect/escort visitors to appropriate Agency staff memberEngage visitors waiting to be seen by Agency staff memberOversee reception areaDirect incoming and interoffice calls to appropriate Agency area/personnelAccurately record and deliver messages for Agency staff membersSupply information to callersPerform clerical duties as assignedPlace telephone system into various modes to ensure acceptable customer service per guidelinesComplete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering proceduresMaintain compliance with all appropriate rules and regulationsRegular, predictable attendance is an essential requirement of this position.Education and/or experience:High school diploma or general education degree (GED) requiredMinimum one (1) year experience using a multi-line phone system and customer service experienceHold Property and Casualty and/or Life and Health insurance license(s) or obtain license(s) within six (6) months of hireKnowledge of Word, Excel, Internet navigation/research, and Outlook is expectedAbility to clearly and effectively communicate both verbally and in writingE-Verify is used to confirm the identity and employment eligibility of all newly hired employees.Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran

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