Insurance Administrative Assistant

1 week ago

Cortland, Ohio, United States Farmers National Banc Corp. Full time

SUMMARY: Responsible for providing positive contact experience between public and agency personnel, whether through telephone contact or in person. Create a positive first impression on callers and visitors alike. This position will also be required to obtain their Property and Casualty and/or Life and Health insurance license(s) within six (6) months of hire.

ESSENTIAL DUTIES and RESPONSIBILITIES include, but are not limited to the following:

  • Greet visitors, announce to Agency staff member
  • Direct/escort visitors to appropriate Agency staff member
  • Engage visitors waiting to be seen by Agency staff member
  • Oversee reception area
  • Direct incoming and interoffice calls to appropriate Agency area/personnel
  • Accurately record and deliver messages for Agency staff members
  • Supply information to callers
  • Perform clerical duties as assigned
  • Place telephone system into various modes to ensure acceptable customer service per guidelines
  • Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations.
  • Regular, predictable attendance is an essential requirement of this position

EDUCATION And/or EXPERIENCE

  • High school diploma or general education degree (GED)
  • Minimum one (1) year experience using a multi-line phone system and customer service experience
  • Hold Property and Casualty and/or Life and Health insurance license(s) or obtain license(s) within six (6) months of hire.
  • Knowledge of Word, Excel, Internet navigation/research, and Outlook is expected
  • Ability to clearly and effectively communicate both verbally and in writing

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.

Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran

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