Assistant Restaurant Manager

Assistant Restaurant Manager - Element 47The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America's most famous mountain town.A Relais & Chteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in 'The Aspen Idea' - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America's 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation.The Little Nell also proudly offers residences, with 26 exquisite private mountainside homes and 12 guest rooms situated at the base of Aspen Mountain where owners and rental guests enjoy exceptional personal service delivered by The Little Nell team, along with effortless ski-in/ski-out access to Aspen Mountain.For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City.Position Summary: The Assistant Restaurant Manager oversees daily restaurant and bar operations ensuring a high level of guest service, efficient staff management and training, upkeep of the operation and service execution. This role requires strong leadership, attention to detail, and the ability to maintain high standards of food quality, cleanliness, and guest satisfaction. This position reports to the Restaurant Manager.Job Posting Deadline: Applications for this position will be accepted until December 28, 2025Essential Job Functions/Key Job Responsibilities:Supervise and coordinate restaurant staff to ensure exceptional guest service and efficient operationsTrain, motivate, and provide feedback to staff to maintain high service standardsOversee daily restaurant activities, including guest seating, order taking, and food deliveryEnsure food quality, cleanliness, and presentation meet hotel standardsHandle guest complaints and resolve service issues promptly and professionallyMaintain records of employee needs and responsibilities including time off requests, schedules, tip sheets, and Personal Action Forms (PAFs)Collaborate with the kitchen to ensure timely and accurate food preparationMonitor staff performance and assist with performance evaluationsEnsure adherence to health, safety, and sanitation standards in the restaurantAssist with opening and closing procedures, including restaurant setup and cleanup, cash handling and processing of guest payments accuratelyConduct daily pre-meal meeting and tasting in congruence with Chef and Restaurant Manager, ensuring staff's knowledge of food, menus, beverage, wine and serviceMaintain high level of guest satisfaction, make immediate corrective action when guests needs are not metOther duties as assignedEducation & Experience Requirements:Bachelor's degree in hospitality management, or related field preferredFour years' experience in food service environment requiredTwo years in a supervisory role preferredKnowledge, Skills & Abilities:Strong knowledge of restaurant operations, including service, food preparation, and sanitation standardsExcellent leadership and team management skills to motivate and guide staffKnowledgeable about 5-star standardsAbility to handle guest concerns, complaints, and feedback in a professional and efficient mannerIn-depth knowledge of food and beverage menus, including ingredients, preparation, and presentationStrong communication skills for interacting with guests, staff, and managementAbility to manage time effectively, multitask, and prioritize in a fast-paced environmentProficiency in point-of-sale (POS) systems and restaurant management softwareAbility to train, coach, and develop staff to improve performance and service qualityStrong organizational skills to manage reservations, schedules, and inventoryKnowledge of health, safety, and sanitation regulations in a restaurant settingAbility to monitor and maintain inventory levels of food, beverages, and suppliesStrong problem-solving skills to address operational challenges and guest issuesAbility to maintain a calm and composed demeanor under pressureFlexibility to work evenings, weekends, and holidays as neededWork Environment & Physical Demands:Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of timeRegularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfacesMust be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)Job Benefits:Health, Dental and Vision Insurance ProgramsFlexible Spending Account ProgramsLife Insurance ProgramsPaid Time Off ProgramsPaid Leave Programs401(k) Savings PlanEmployee Ski Pass and Dependent Ski PassesOther company perksAspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.