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Department Manager

3 months ago

Pittston, United States Planet Professional Full time

Job Title: Service Manager

Direct Hire

Location: Pittston PA

Hours: Full Time


Job Description

Our client is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking the products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.


  • RequiredValid driver's license
  • Bachelor's Degree
  • Experience managing 50+ associates
  • P&L experience - running the report meetings, interpreting the analytics
  • Ability to relocate to 1+ more of the following locations within 1-3 years of start date - Conshohocken PA, Troy MI, Pittsburg PA, Plainville CT, Pawtucket RI, Bow NH, Ledgewood NJ, Pittston PA

  • PreferredBig box store Management experience
  • Experience in industrial sales or customer service
  • Availability to start within two weeks after offer made/accepted