Order Processing Specialist
2 weeks ago
Come join our dynamic and fun Supply Chain Team at The ICEE Company
ICEE offers its Employees
- Paid holidays, sick time and Paid vacation
- Birthday Holiday (Must be used within Employee Birthday Month)
- Medical, Dental, Vision Insurance
- Employee Stock Purchase Program
- Life Insurance
- 401 (k) Plan
…and much more
The Order Processing Specialist is a key position within our Supply Chain Management to ensure we provide the support and excellent customer service to our 800 field personnel & managers. Purchasers will process part/product/machine orders and then purchase from multiple vendors for our 100 service centers in the U.S., Canada and Mexico.
REQUIREMENTS AND RESPONSIBILITIES
- Coding requisitions in preparation for processing order documents
- Generating purchase orders for specific vendors
- Generating pick tickets for The ICEE Company Parts Warehouse
- Transmitting purchase orders to vendors; forwarding pick tickets to the Corporate Parts Warehouse. Includes entering PO numbers and line items on several suppliers’ websites
- Ensuring that emergency orders are submitted in a timely manner and before cut-offs.
- Entering PO and pick ticket information into intra-company programs
- Responding to inquiries about existing orders; occasional expediting tasks
- Fill in for Order Tracker, including status and shipment tracking
- Filing (maintain / update e-files)
- Contacting vendors for parts information and pricing
- As machine and parts knowledge is gained, tasks will include responses to part number inquiries, both via phone and via e-mail
- Miscellaneous order-related data entry, as assigned
- Other tasks may be cross-trained and assigned.
COMPETENCIES
To perform this job successfully, the Order Processing Specialist must be comfortable working with ICEE's in-house Customer Service department system and JD Edwards.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Excellent email and written communication skills
- Excellent phone and other verbal communication skills
- Ability to access and maneuver online - multiple Supplier and Carrier websites
- Ability to learn new programs and maneuver in them throughout the day
- Must be organized
- Quick learner with prior basic purchasing skills in previous positions
- Excellent oral, written, and problem-solving communication skills
- Knowledge of JD Edwards
- Knowledge of Microsoft Based Systems to include but not limited to Word, Excel, and Outlook
- Demonstrated ability to make quick and accurate decisions when dealing with Customers
- Strong interpersonal skills in order to effectively communicate with Customers, Vendors, Employees, and Upper Management
- The capacity to work under pressure and the adaptability to work in an ever-changing environment
MINIMUM REQUIREMENTS
- High school diploma or equivalent
- Previous expediting or order tracking experience preferably supporting multiple Service Centers
- Capability to type 35 WPM, and the ability to type for up to 90% of a workday
- Background in Beverage or Manufacturing industry is a plus
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