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SAP Support Analyst

2 months ago

St Louis, United States FuseGlobal Partners Full time

** Recruiters, please do not apply. This is a W2-only position **



SAP Support Analyst (Demand and Supply Planning

)Location: St. Louis, Missouri (or remote

)Company: Fortune 100 Food & Beverage Manufacturin

gInitial term: 18 months (position expected to run longer

)Travel: 10 - 15


%
This person will be working in the Super User Network (SUN) Team providing first contact support to end-users for Planning to Produce process questions, requests, and support issues, including but not limited t


o:
1. Providing a high level of customer service by providing prompt support via telephone, email, and or instant messagi

ng.a. Ensuring optimal performance and usability for various systems users and providing root cause analysis with recommendations for improvemen


ts.
2. Researching and resolving problems and when necessary working with appropriate technical teams for further assistance. Requests could incl

ude:a. How

to'sb. Tactical workflow cha

ngesc. One-on-one ("ad-hoc") trai

ningd. Requests for analysis from functional mana


gers
3. Communicating effectively to end-users and business partners to inform them of problems, solutions, application outages, monthly and year-end reminders,


etc.
4. Understanding Demand and Supply Planning, Manufacturing, and Quality processes. Proactively identifying/resolving issues that cross functional


teams.
5. Proactively identifying business process issues manifested in applicatio


n data.
6. Functioning as the business user represe

ntative:a. Answering end user questions, researching and resolving problems, and working with appropriate technical re

sources.b. Analyzing data to identify problems or recommend preventive action, and researching/troubleshooting problems to determine roo

t cause.c. Must have the ability to walk end-users through resolution for problems over the phone, via e-mail and in

person.d. Providing a solution to users along with proper documentation to serve as a training tool for future issues (create documentation when it does no

t exist)e. Delivering training and participating in testing activities as a member of the Super User Network. Assisting with projects, testing and providing business process understanding as

needed.f. Must be able to proactively collaborate with various business areas that impact functional area-related act


ivities.
7. Providing on-call 24/7 coverage on a rotating basis with teammates (evenings, weekends, and


holidays)
Experience


  • Required:
    Minimum 3+ years of experience with in-depth functional knowledge of the
  • following:SAP Demand and Supply Planning end-to-end processes including, but not limited to: Demand Planning, SAP Reporting, Supply Network Planning, Production Planning/Detailed Scheduling, Conversion of planned orders to process orders, Master Schedule Attainment, Avail to Promise (ATP), Master Data, Bill of Materials (BOM), Master Recipes, Production Versions (PV), PP
  • Ms, BudgetsSAP Manufacturing end-to-end processes including, but not limited to: Process Order Management & Reconciliation, Conversion of planned orders to process orders, Consumptions, Declarations, Viewing stock at WM level, IDOC management, BOMs, Master Recipes, Production Versions, Budgets, and Perio
  • d End CloseSAP Material Life Cycle and the relationship between master data definitions and manufacturing processes/productio
  • n planning.Industry Knowledge of Forecasting, Production Planning, and Manufacturing (particularly from the foo
  • d industry)In-depth functional knowledge of the assigned support processes (e.g. data, roles, and transactions associated with Planning to Produce e
  • nd-to-ends)Experience working with key measurements used to evaluate production
  • efficiency.Familiarity with interfaces and messaging between various systems, message types (BAPI, IDOC), batch jobs, process chains, and how to effectively troubleshoot faile



d mess

  • ages.

    SkillsActual end user experie
  • nce preferredStrong anal
  • ytical skillsStrong interpe
  • rsonal skillsStrong customer s
  • ervice skillsStrong multi-t
  • asking skillsPatience and the ability to maintain composure and be pleasant u
  • nder pressureMust be self-motivated and driven to produce strong support results day i
  • n and day outNeed to have strong teamwork skills to work well with team members and with next level
  • support teamsExcellent verbal and written communication skills, including command of the English language both verbal and written in a bus
  • iness settingItems that are not required, but would be consi

dered a plus:- E

WM experien


ce- SQL (AQT)