ProServe Area Delivery Leader

Professional Services Delivery LeaderThe Amazon Web Services Professional Services (ProServe) team is looking for an experienced ProServe Area Delivery Leader (PADL) to join our Shared Delivery Team (SDT). This senior leadership role is responsible for all delivery activities within the Area (single/multi-country or Practice/Industry), ensuring optimal support while maximizing team utilization and revenue performance. You'll report to the Geo Delivery Leader serving as a strategic advisor to customers, partners, and internal AWS teams. As PADLs you will coach, manage, and guide Delivery Practice Managers (DPMs) and their teams, to ensure they are providing best in class solutions for customers and partners. Routinely engaging with C-level executives within our customers, you will be responsible for ensuring Area SDTs work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. PADLs primarily drive their teams to partner with ProServe Account Executives to identify, understand, and define business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and successfully executing SOWs. Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team growth and performance through implementing tailored people development plans, ensuring Area SDTs are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. PADLs success is primarily measured through the Area P&L by delivering customer engagements on time, within budget, and exceeding customer expectations (CSAT).The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.Key Job ResponsibilitiesLeading and managing the Area Shared Delivery Team, overseeing Delivery Practice Managers (DPMs) and their teamsEnsuring delivery of best-in-class solutions for customers and partners, meeting and exceeding satisfaction targetsDriving business development initiatives and provide portfolio guidance and oversightCollaborating with ProServe Account Executives to identify and define customer business outcomesManaging the Area P&L, optimizing team growth, performance, and utilizationServing as an escalation point for Sales and Delivery teams, engaging in pre-sales, in-flight projects, and post-implementation reviewsAbout The TeamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. AWS Global Services AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.Basic Qualifications10+ years' experience in IT and/or Management Consulting/Services, with at least 5 years in a senior leadership roleExperience leading cloud transformation projectsBachelor's degree in Computer Science, Engineering, related field, or equivalent experience8+ years of progressive experience within a Security Consulting team or a similar operating environment10+ years' experience in enterprise cloud transformation initiatives involving C-suite executives with at least 5 enterprise cloud transformation initiatives from the following industries: Financial Services, HCLS, Telco, MEGS, Automotive and Manufacturing, Energy, Retail CPGPreferred QualificationsExcellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships.Advanced knowledge of AWS services and cloud computing trendsStrong people management and performance management skillsProficiency in financial analysis, contract management, and risk managementAbility to navigate complex stakeholder relationships and drive changeStrategic thinking and decision-making capabilities in ambiguous environmentsWork experience in emerging technologies such as Generative AI, Agentic AI, and their enterprise applications.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $201,000/year up to $272,000/year. The National base pay for this position ranges from $180,900/year in our lowest geographic market up to $312,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.