Outlet Manager

Pyramid Global HospitalityWelcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.About our property:Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stayit's a serene haven that seamlessly integrates comfort with career opportunities. Nestled in the breathtaking landscape of Scottsdale, Mountain Shadows Resort embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Mountain Shadows Resort, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique energy of Scottsdale while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional developmentWhat You Will Have An Opportunity To DoResponsibilities include:Be thoroughly familiar with the menus, ingredients, and methods of preparation for each dish served at the Pool and Golf Bar as well as the drink menu, wine list, and hours of operation for all food and beverage outlets. Has a thorough knowledge of the pool layout and the property in general. Is knowledgeable about Mountain Shadows and its amenities.Has a thorough knowledge of Pool and Golf Bar layout and the property in general. Is knowledgeable about Mountain Shadows and its amenities.Exhibits control of all shifts; monitors standards, cleanliness, and team performance relative to timing and accuracy with the goal of total guest satisfaction. Trains and motivates staff, building morale and practicing succession planning. Embraces and practices all Mountain Shadows standards.Assists with all functions as required by accounting; has strong working knowledge of micros point of sale system, gratuity sheets, employee time edits, and cashier close-outs.Ensures Pool and Golf Bar areas are clean and organized, and that all equipment is functioning properly, reporting any problems to the Director of Engineering immediately.Supervise all food and drink orders to ensure they are prepared to standard recipes; set-up and delivered on time.Should be familiar with all positions in the Pool Bar and Golf Bar, and be able and willing to fill those positions when needed.Attends weekly F&B and Staff meetings; checks Banquet Event Orders to prepare for any scheduled functions, and informs crew of upcoming events.Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.Assists with Pool Bar and Golf Bar inventories and controls costs. Performs monthly inventory and reconciles with purchases to confirm accurate usage.Coordinates seasonal hours of operation changes. Communicates these changes to appropriate staff in an efficient and timely manner.Is familiar with Maricopa County Health Code and assists with the compliance of the Pool Bar and related employees. Trains staff accordingly, with regards to ensuring cleanliness and organization of pool area, bar, kitchen, and mini bar storage.Performs any other duties as assigned by the Food and Beverage Manager.Supervisory Responsibilities:Carry out supervisory responsibilities in accordance with the organization's policies and applicable law.Hire, schedule, and train all Pool and Golf Bar staff to illustrate the proper techniques and etiquette for services.What Are We Looking For?Specific Job Knowledge, Skill and Ability:The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:Must be in good physical condition; able to lift and quickly transport heavy trays through wet and crowded areas.Excellent leadership, communication, and interpersonal skills.Able to work outdoors in inclement weather when necessary. Works well under pressure. Can handle hot plates and equipment.Pleasant personality to effectively deal with guests; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees. Strong attention to detail a must.Must have previous server/bartender experience. Is knowledgeable regarding food, beverage, and pool service techniques. Takes pride in their department and property; is detail orientated.Has a sincere desire to provide the utmost in guest service.Opera and Micro experience a plus.Must adhere to practices of occupational safety and health.County Legal Requirements:Must possess a valid Maricopa County Health Department Food Handler's card, to be kept on file in Human Resources.Must have completed County & State Liquor training.Appearance Requirements:Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook.Appearance must always be neat, clean, and professional.Name badge and proper uniform must be worn at all times.Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.