Administrator, Parts Credit

Administrator, Parts CreditWhen applicable, Bombardier promotes flexible and hybrid work policies.Why join us? At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.Bombardier's Benefits Program With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:Insurance plans (Dental, medical, life insurance, disability, and more)Competitive base salaryRetirement savings planEmployee Assistance ProgramTele Health ProgramWhat are your contributions to the team?Research, collect, and/or review customer information and supporting documentation to determine appropriate billing and/or crediting of accounts for Spare Parts per designated program guidelines (i.e. Smart Parts, Rotable Exchange, Warranty, Dead-on-Arrival (DOA), return unused (RTU), and rental)Processing of required notification documentation to alert Materials Logistics of the return of Spare Parts (Core Rotable / DOA / RTU) requiring repair and/or re-certificationCreate, revise, review, and monitor customer material return authorizations (MRA) in support of the processing of credit/debit to customer accounts and to facilitate the return of Core Rotable partsField incoming customer calls and/or follow-up on customer inquiries to resolve issues related to billings, credits, Core Rotable returns and any related correspondence. Including, but not limited to: Billing errors, late core fees, re-stock/re-cert fees, and non-return of core billingsFollow-up with customer base to obtain past due core parts status, obtain return shipping and serial number information to monitor return, and/or advise customer of additional billings related to late or non-return of core feesInitiate customer billings for non-returned core rotable parts and facilitate credit of applicable Program(s) as necessary.Research, review, and verify "Over-and-Above" billings submitted by Material Logistics to determine if additional customer billing is warranted and appropriate for Core Rotable, Return Unused, and/or Dead-on-Arrival Spare PartsPerform customer account reconciliation to resolve pricing, billing, additional billings, and core rotable return disputesAdhere to Bombardier General Work RulesHow to thrive in this role?Typically 5 years experience in Aircraft Industry Customer Service related activities2 Years Previous SAP experience preferredThorough knowledge of Spare Parts Warranty polices and programs. Including but not limited to: Smart Parts, Rotable Exchange, Spares Warranty, Aircraft Warranty, and Completions WarrantyThorough knowledge of Spare Parts price catalog Terms & ConditionsThorough knowledge of SAP functional transactions to allow for researching, crediting, and/or modifying billings of customer accountsNow that you can see yourself in this role, apply and join the Bombardier Team Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.