Help Desk Service Specialist
3 weeks ago
Job Title: Help Desk Service Specialist 4
Duration: 13 Months
Location: Carson City NV 89706 (Hybrid – 75% Onsite)
JOB DESCRIPTION:
- Responsible for providing first-level support for fiber, network, and systems issues by answering, responding, and solving customer’s technical requests in a non-scripted environment or elevating tickets to the appropriate team members for further action.
- Writing customer communications, processes, and other customer-facing documentation.
- Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, and drive problem resolution.
- Work within an Agile environment.
QUALIFICATIONS
- Solid knowledge of Service Desk and Customer Support center operations.
- Minimum of two (2) years’ hands-on experience troubleshooting various hardware and software products, including, but not limited to: desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices.
- An Associate’s degree in an Information Technology related field.
- Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues.
- The ideal candidate should have one or more of the following certifications:
- CompTIA A+, CompTIA Network+, CompTIA Security +
- MCSA: Windows 10
- MCSE: Desktop Infrastructure
- HDI – CSR
- ITIL
- Udemy IT Help Desk Professional
The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.
-
Help Desk Specialist
3 weeks ago
Carson City, United States Acro Service Corp Full timeHELP DESK SERVICE SPECIALIST 2Local Candidates75% onsite and 25% remoteRESPONSIBILITIES Responsible for providing first-level support for fiber, network, and systems issues by answering, responding, and solving customer’s technical requests in a non-scripted environment or elevating tickets to the appropriate team members for further action.Writing...
-
Help Desk Specialist
3 weeks ago
Carson City, United States Acro Service Corp Full timeHELP DESK SERVICE SPECIALIST 2Local Candidates75% onsite and 25% remoteRESPONSIBILITIES Responsible for providing first-level support for fiber, network, and systems issues by answering, responding, and solving customer’s technical requests in a non-scripted environment or elevating tickets to the appropriate team members for further action.Writing...
-
Help Desk Technician II
7 days ago
Culver City, United States Didi Hirsch Mental Health Full timeMaintains a high level of customer service. Assists staff, help desk technicians, and administrators with problem resolution and special tasks. Documents problems, resolutions, and procedures in knowledgebase. Provides second level, advanced troubles Technician, Help Desk, Technical Support, Computer Tech, Help, Mental Health, Business Services
-
IT Help Desk Technician
4 weeks ago
Traverse City, Michigan, United States Advanced Computer Solutions Full timeAbout the IT Help Desk Technician PositionWe are looking for a qualified Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.An excellent Helpdesk Technician must have sufficient technical knowledge and be able to communicate effectively...
-
Service Desk Analyst I
1 week ago
Kansas City, United States b3 Consulting Full timeService Desk Analyst: This is a full-time position and an opportunity to gain full exposure to the Service Desk environment through triaging tickets, resolving basic issues and setting up computer / IT equipment. You'll need excellent troubleshooting skills to pinpoint problems and help resolve any technical issues that arise. Description: As a Service Desk...
-
Network Operations Center
1 month ago
Jefferson City, United States Huber & Associates Full timeJob DescriptionJob DescriptionSUMMARYThe NOC / Help Desk Specialist will work with a team and independently in our Network Operations Center to support our clients in the public and private sector.The Specialist will serve as a first line of support to quickly and professionally resolve client support request. They will work with a team and independently to...
-
Service Desk Technician Tier II
3 days ago
Oklahoma City, United States Maximus, Inc. Full timeMaximus is searching for a Service Desk Technician (Tier II) in Oklahoma City, OK. As a Service Desk Technician, you are responsible for collection of incident information through customer conversation, and self-service support tools. You will conduc Technician, Service Desk, Customer Service, Technology, Support Specialist, Manufacturing
-
Service Desk Technician Tier I
3 days ago
Oklahoma City, United States Maximus, Inc. Full timeMaximus is searching for a Service Desk Technician (Tier 1) to join a team in Oklahoma City, OK. As a Service Desk Technician, you are responsible for collection of incident information through customer conversation, and self-service support tools. Y Technician, Service Desk, Customer Service, Technology, Support Specialist, Manufacturing
-
Summer Help Desk Technician
1 week ago
Platte City, United States Platte County R-3 School District Full timePosition Type: Summer Positions/Summer Technology Asst - Help Desk (Seasonal) Date Posted: 5/7/2024 Location: Technology Department Minumum of 30 hours per week High School Diploma required Miscellaneous Pay Schedule: $13.00/hr Attachment(s): Summer Technology Assistant - Help Desk-job description
-
Help Desk Technician
2 weeks ago
Jersey City, United States BelovED Community & Empowerment Academy Charter Schools Full timeJob DescriptionJob DescriptionJob Summary:At BelovED Community Charter Schools, we are seeking a passionate and dedicated Help Desk Technician to join our team. As a Help Desk Technician, you will have the opportunity to make a meaningful impact on the education experience of our students and staff by providing technical support and ensuring the smooth...
-
Front Desk Receptionist
2 weeks ago
Carson City, United States Nevada Retina Associates Full timeJob DescriptionJob DescriptionSalary: $19-$20 per hourNevada Retina Associates is seeking an enthusiastic and energetic Front Desk Receptionist for our Carson City office. Ophthalmic/Optical or medical/dental office experience is preferred. We are looking for a hard working person who is dependable, punctual, and has excellent customer service and patient...
-
Help Desk Analyst I
1 month ago
Kansas City, United States Talentporte Full timeJob DescriptionJob Descriptionnotes Job Description Candidate will be required to PAY FOR THEIR PARKING while working on-site. Candidates should be located within 30-45 minute commute for this position. MAJORLY REMOTE POSITIONUnder general supervision, act as first contact for any computer, application or system-related problems and be able to provide...
-
Service Desk Analyst
6 days ago
Oklahoma City, United States CACI International Inc Full timeService Desk AnalystJob Category: Service Contract ActTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * * Come join our CACI team to be part of an innovative fast-paced highly technical IT team as a Help Desk Agent in support of the EITaaS contract for the United...
-
Helpdesk Specialist
4 days ago
Nevada City, United States Talent Space Full timeTalent Space is looking for a consulting Desktop/Helpdesk Specialist for our Media/Entertainment client. This is a contract-to-hire role and will be onsite in Beaverton, OR. Job brief We are looking for a customer service-oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the...
-
Communications Specialist
1 week ago
Carson City, United States Acro Service Corporation Full timeJob DescriptionJob DescriptionWe are seeking a Communications Specialist to join the company, a premier supplier, in Carson City, NV USA While working in this clean, and climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the...
-
Library Assistant- Help Desk
4 days ago
Atlantic City, United States Manpower Part timePart time Library Assistant – $15.50 hr Our client in (Atlantic City, NJ) is looking for hardworking, motivated talent to join their team.as a library assistant for the Youth Service Desk Don’t wait… apply today! What's in it for you? $15.50 hr. Wed 9am-5pm, Th 12pm-8pm, Sat 9am-5pm Weekly pay Part time/Temporary Clean and safe work...
-
Communications Specialist
1 week ago
Carson City, United States Acro Service Corp Full timeCommunications Specialist Location: Carson City, NV – ONSITEPay Rate: $53.60Overview:Our client is seeking a highly motivated and experienced Public InformationOfficer to join our team. In this role, you will be responsible for managing the publicrelations and information program for the state of Nevada, with a focus on modernizingour elections software...
-
Front Desk Associate
5 days ago
Carson City, United States MacCall Full time**HIRING IMMEDIATELY** Shift: Full-time/Part-time, morning, afternoon, weekend shifts available between hours 7 am - 11 pm Pay: $16.50/hour, $800+ referral bonus available, paid holidays. We're not your typical hotel company. Check us out! Are you looking for a great place to work where flexible schedules don't get in the way of your daily life? Working for...
-
Service Desk Agent
2 weeks ago
Texas City, United States Diverse Lynx Full timeRole: Service Desk Agent Location : Palno, TX Requirements: Knowledge of Service Desk Roles and responsibilities. Minimum 2-3 years' experience in a Service Desk Analyst role / IT Support in a global organization. Flexible for rotational shifts (between 5am to 5pm CST)/ Flexibility in shifting schedule. Delivering customer service through multiple channels...
-
Member Services Representative
7 days ago
Carson, United States Dental Health Service Full timeDo you enjoy helping others and making a difference? Are you an enthusiastic and friendly person who loves helping others? Do you have a positive outlook, excellent communication skills and phone etiquette? Do you enjoy being an important part of a team? Are you dependable, ready to learn, grow, and provide industry-leading customer service? If so, we want...