Director of Outcomes

2 weeks ago

New York, United States Upright Education Full time

Company Overview:

Upright is the leading workforce training platform used by colleges, universities, and companies to upskill and reskill workers into high-paying digital careers. Our mission is to establish a network of organizations that collectively serve as the foremost change agent in advancing workforce prosperity. Our innovative approach has garnered recognition from leading institutions, investors, and companies. Now, we are seeking a dynamic and experienced Director of Outcomes to help us take our company to the next level.

Why work at Upright?

  • A mission-driven organization dedicated to making a difference.
  • Work alongside a team of insanely talented professionals.
  • Backed by the biggest names in the industry.
  • Competitive benefits and salary, including equity stock options.

Location: NYC-based preferred but open to remote


Job Description:

The Director of Outcomes will lead the charge in empowering our learners and alumni to successfully transition into fulfilling careers in their respective fields. This position will oversee the entire career services lifecycle, focusing on job readiness, placement, and ongoing career development initiatives. Working closely with internal departments, such as Curriculum Development and Admissions, as well as managing our external employer partner network, this role is instrumental in delivering the ultimate value of our educational programs—successful learner outcomes.


Responsibilities:

  • Strategic Planning: Formulate and execute innovative strategies to enhance job readiness and increase job placement rates for our graduates.
  • Team Management: Lead and manage the Career Services team, including career advisors, to ensure they are providing optimal support to learners and alumni.
  • Curriculum Alignment: Partner with Curriculum Development to ensure that our programs meet the current needs and trends of the job market.
  • Employer Partnerships: Cultivate and maintain relationships with industry employers, facilitating direct pathways for learner employment opportunities.
  • Career Development Programs: Develop and oversee initiatives such as mock interviews, resume workshops, and job-search strategy seminars to prepare learners for the job market.
  • Data Analysis & Reporting: Track, analyze, and present key performance indicators related to learner job placements, employer partnerships, and other career-related metrics.
  • Resource Creation: Produce career-related materials, such as career guides, job search toolkits, and online workshops, to supplement the department's offerings.
  • Quality Assurance: Ensure all activities are compliant with industry standards, accreditation bodies, and regulatory guidelines.
  • Alumni Relations: Implement strategies to engage alumni through mentorship programs, networking events, and job referral initiatives, aiming for a lifelong relationship that is mutually beneficial.


Requirements:

  • Strong experience (3+ years) in career services or development, learner outcomes, or similar.
  • Demonstrable experience in team management and leadership.
  • Proven track record of developing and implementing successful strategies to improve learner and alumni outcomes.
  • Strong understanding of career development theories, job market trends, and employer needs.
  • Excellent interpersonal, communication, and relationship-building skills, with the ability to interact effectively with learners, alumni, employers, faculty, and staff.
  • Highly analytical with the ability to interpret data and metrics to drive decision-making and continuous improvement.
  • Creative thinker with the ability to innovate and adapt to changing needs and priorities.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • High level of emotional intelligence and a deep commitment to learner success.


Preferred Qualifications and Experience:

  • Technical recruiting highly preferred
  • Experience working with Ed-Tech higher learning programs/bootcamps
  • Career coaching and placement experience in Ed-Tech
  • Ed-tech curriculum development and management experience
  • Vendor and employer management experience

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