Account Manager

2 weeks ago

Sunbury, United States Vantage Logistics Full time

Join our team at Vantage Logistics as an Account Manager, where you'll play a pivotal role in managing our customer accounts, maintaining customer relationships, providing excellent customer service, and selling our services. Account Managers hold thorough knowledge of third-party logistic companies, represent the company’s brand, and are always customer focused.


What You’ll Do:

  • Run reports through the internal Transportation Management System (TMS)
  • Customer account oversight and management
  • Understand the prospect to customer lifecycle
  • Self-starter in lead generation through creative avenues- Including external websites, social media platforms, and lead generating systems
  • Understand how to pursue prospects
  • Understand how to provide value to customers and prospects to gain a larger platform for sales
  • Conduct sales calls with new prospects to develop relationships and continuously update the CRM to build your own book of business
  • Verify necessary information regarding customers, including sales, customer freight, and required carrier information
  • Maintain customer relationships and expand customer base to eventually own accounts
  • Negotiate with customers and prospects rates for lanes opportunities
  • Communicate with sales and management team any account updates
  • Thorough understanding of the logistics market to provide competitive pricing to customers
  • Communicate and provide solutions to customers for issues that arise with their freight
  • Make outbound calls and take inbound calls
  • Know when management needs to be involved
  • Abide by the company policies and procedures
  • Other duties as assigned


Qualities of an Account Manager:

  • Self-Motivated
  • Financially Driven
  • Personable
  • Flexible
  • Organized and Detail Oriented
  • Problem-Resolution Expert
  • Disciplined
  • Team Player
  • Ability to Multitask


Vantage’s Ideal Candidate:

Vantage’s ideal candidate is someone who understands the value of a third-party logistics company with operational and sales experience. Someone who is looking for a fast-paced environment and to pursue the next step in a company that provides a career path. Someone who is a self-starter, has the ability to multi-task, and is financially motivated.


Requirements and Skills:

  • High School Diploma or equivalent education
  • Preferred 1-2 years minimum of Account Management experience in the supply chain industry
  • Experience in a fast-paced environment
  • CRM, TMS and Microsoft Office experience
  • Exceptional written and verbal communication
  • Negotiation skills and tactics


This role is 100% on-site in Sunbury, OH.

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