FT Hospitality Reservations Agent Supervisor Luxury Lifestyle Call Center

3 weeks ago

Miami, United States AccorHotel Full time

Job Purpose:

Under the general guidance of the Call Center Manager the Reservations Agent Supervisor is responsible for Luxury and Lifestyle reservations overseeing Data Specialists and Reservations Agents and assisting the Manager & Director of Call Center Operations.

Duties & Functions:

  • Understanding the how to process travel agent commissions.
  • Processing of group request as well as blocking reservations.
  • Monitor numbers of occupancy and average rate.
  • Processing of the company hotels restaurants and nightlife reservation requests.
  • Liaison between sales manager and operational managers.
  • Training all new hires and keeps agents uptodate.
  • Be able to hold team accountable to the KTN & LQA quality standards.
    Answer all phone calls promptly and in a courteous manner.
  • Be knowledgeable of current rates marketing specials resort operations and other information necessary to answer guest inquiries.
  •  Know the layout of the hotels including all room types suites and meeting rooms.
  •  Have a complete working knowledge of the reservation functions in the hotel.
  • Be aware at all times of the selling status of the hotels.
  •  Have a complete knowledge of our special rates and packages and know which benefits are included in each.
  •  Secure all required information from the guest when making a reservation.
  • Understand and follow reservation policy pertaining to guarantees cancellations and noshows and communicate them clearly to each guest.
  • Follow up on any guest requests to ensure satisfaction in a friendly and professional style.
  • Balance shift audit and run necessary reports daily.
  •  Handle daily correspondence; respond to inquiries and make reservations as needed maintain correspondence files mail out brochures as requested.
  • Be aware of and adhere to the rules and regulation of the hotel and the Reservations department.
  • Participate in departmental meetings assisting in development of daily operations and the overall reservation department and related areas.
  • Create and maintain positive relationships with all other departments and know how they relate to the reservations department.
  • Assist with inputting weekend third party reservations such as internet and wholesale
  • Perform other duties as requested.
  • We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Attend mandatory meetings including divisional meetings staff meetings etc.
  • Participate in community events and ensure corporate social responsibility goals of the company are met.
  • Utilize traditional software programs such as Microsoft Office (Word Excel Outlook and PowerPoint) ADP Open Table and any departmental specific systems used.
  • Keep work area clean and organized.
  • Ensure confidential documents are kept in a secured area.
  • When disposing confidential documents that contain any personally identifiable information they must be shredded or pulverized.
  • Complete other duties as assigned by the Department Head.
  • Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.
  • Ensure compliance with the companys policies and procedures

OTHER DUTIES

Assimilate into the companys culture through understanding supporting and participating in all the company elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards which may be established by the company from time to time is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry employees may be required to work varying schedules to reflect the business needs of the property

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective damaged or lost PPE or equipment that does not fit properly to your manager.

Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

GROOMING/UNIFORMS

All employees must maintain a neat clean and wellgroomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.


Qualifications :

SPECIFIC JOB KNOWLEDGE SKILL AND ABILITY

The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.

  • Good communication skills.
  • Hospitality degree preferred.
  • Customer service oriented.
  • Previous reservation experience.
  • Computer skills.
  • Flexible schedule.
  • Multilingual preferred but not required.
  • Must be able to work seated at least 8 hours per day.
  • Must be able to speak and hear clearly to communicate with potential guests by phone.
  • Must be able to pull and lift packages at least 25 pounds of force.
  • Must be able to move inside the office to make copies and send faxes.
  • Must be able to reach and handle the computer keys paper and items on the top of the desk.
  • Must have depth perception and balance for overall performance and be able to work with computers.

Remote Work :

No


Employment Type :

Fulltime

  • Reservations Agent

    4 weeks ago

    Miami, United States Pyramid Global Hospitality Full time

    Using sales techniques and superior customer service, the Reservations Agent answers callers questions and provides hotel quotes. Enters reservations, changes and cancellations into Opera system in safe and efficient way in compliance with policies Reservations, Agent, Reservation, Retail, Hotel

  • Travel & Lifestyle VIP Concierge

    1 month ago

    miami, United States MINT Impeccable Lifestyle and Travel Full time

    **PLEASE DO NOT APPLY IF YOU DO NOT HAVE EXPERIENCE IN HOSPITALITY, BOOKING TRAVEL.**PLEASE, NO PHONE CALLS** Cover Letter Is Mandatory For This PositionWHO ARE WE? MINT Impeccable Lifestyle & TravelWe believe that luxury is an attitude and we are looking to hire you if you have the passion for delivering exquisite service, impeccable time management skills...

  • Travel & Lifestyle VIP Concierge

    1 month ago

    miami, United States MINT Impeccable Lifestyle and Travel Full time

    **PLEASE DO NOT APPLY IF YOU DO NOT HAVE EXPERIENCE IN HOSPITALITY, BOOKING TRAVEL.**PLEASE, NO PHONE CALLS** Cover Letter Is Mandatory For This PositionWHO ARE WE? MINT Impeccable Lifestyle & TravelWe believe that luxury is an attitude and we are looking to hire you if you have the passion for delivering exquisite service, impeccable time management skills...

  • Travel & Lifestyle VIP Concierge

    1 month ago

    Miami Beach, United States MINT Impeccable Lifestyle and Travel Full time

    **PLEASE DO NOT APPLY IF YOU DO NOT HAVE EXPERIENCE IN HOSPITALITY, BOOKING TRAVEL.**PLEASE, NO PHONE CALLS** Cover Letter Is Mandatory For This PositionWHO ARE WE? MINT Impeccable Lifestyle & TravelWe believe that luxury is an attitude and we are looking to hire you if you have the passion for delivering exquisite service, impeccable time management skills...

  • Reservations Supervisor

    3 weeks ago

    Miami Beach, United States Eden Roc Miami Beach Full time

    Property Description Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a legendary property that offers luxury, style, and unparalleled service. With positions available in front desk, housekeeping,...

  • Reservations Supervisor

    3 weeks ago

    Miami Beach, United States Eden Roc Miami Beach Full time

    Property Description Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a legendary property that offers luxury, style, and unparalleled service. With positions available in front desk, housekeeping,...

  • Reservation Agent

    2 months ago

    Miami, United States Pullman Miami Airport Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Reservations & Communications Agent

    1 month ago

    Miami, United States Four Seasons Full time

    Four Seasons - 1435 Brickell Avenue [Front Desk Agent / Night Auditor] As a Reservations & Communications Agent at Four Seasons, you'll: Assist guests with booking reservations and inquiries; Maintain accurate records of guest information and preferences; Coordinate with other departments to ensure seamless communication; Provide exceptional customer service...

  • Reservation Agent

    7 months ago

    Miami, United States Trump National Doral, Miami Full time

    Processes reservations in a timely manner following Trump National Doral and Spa standards. Answers reservations inquiries in a friendly and courteous manner, for package reservations, tee times and spa appointments. EXAMPLES OF DUTIES:ESSENTIAL FUNC Reservation Agent, Agent, Reservations, Reservation, Retail, Hotel

  • Front Office Supervisor

    4 days ago

    Miami, United States HYATT Hotels Full time

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences. Andaz Miami Beach is now recruiting a Front Office Supervisor to join the hotel's opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel...

  • Call Center Agent

    2 months ago

    Miami, United States CDR Companies Full time

    CDR Maguire Inc., a national multi-disciplinary emergency management and engineering firm, is seeking multiple Call Center Agents in preparation/response to Hurricane Helene. Call center agents will handle inbound and outbound calls. Responsibilities include responding to incoming calls, answering questions and inquiries, troubleshooting problems, providing...

  • Call Center Agent

    2 months ago

    Miami, United States CDR Companies Full time

    CDR Maguire Inc., a national multi-disciplinary emergency management and engineering firm, is seeking multiple Call Center Agents in preparation/response to Hurricane Helene. Call center agents will handle inbound and outbound calls. Responsibilities include responding to incoming calls, answering questions and inquiries, troubleshooting problems, providing...

  • Call Center Agent

    1 month ago

    Miami, United States CDR Maguire Inc. Full time

    CDR Maguire Inc., a national multi-disciplinary emergency management and engineering firm, is seeking multiple Call Center Agents in preparation/response to Hurricane Helene. Call center agents will handle inbound and outbound calls. Responsibilities include responding to incoming calls, answering questions and inquiries, troubleshooting problems, providing...

  • Call center agent

    3 months ago

    Miami, United States Randstad Full time

    Are you looking to help people? Do you have previous call center experience? Our client in Doral is looking to bring ramp up their staff to help support FEMA during this storm season. There is no set length of this assignment but it could be a month or more. Shift: Must be available between 7am-10pm Sunday-Saturday. Flexibility is key, as we are not sure...

  • Call Center Agent, Services and Benefits

    3 months ago

    Miami, United States CVS Pharmacy Full time

    This is a hybrid role in our Miami office. The hours of operation are 7 days per week, from 8:00 AM to 11:00 pm ET which can include holidays. This role starts at $17 per hour. As a Services and Benefits Call Center Agent, you will handle incoming an Call Center, Benefits, Agent, Service, Technology, Retail

  • Front Desk Agent

    6 months ago

    Miami, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Senior Lifestyle Publicist

    3 weeks ago

    Miami, United States PURPLE Full time

    Luxury Lifestyle Public RelationsPurple, a global PR agency, seeks a senior level publicist to lead luxury travel/hospitality accounts. As a senior lead for the travel/hospitality team, this individual must have a proven track record of developing and executing strategic, integrated media/event/influencer campaigns and successfully managing and mentoring...

  • Luxury Hospitality Leader

    3 weeks ago

    Miami, United States Donato LLC Full time

    Lead the Way in Luxury HospitalityAn award-winning architectural and interior design studio in Miami is expanding and seeking a Senior Project Manager to lead its luxury hospitality and residential projects. If you have experience in high-end resorts and residential developments, we encourage you to apply for this exciting opportunity.This is a confidential...

  • Account Coordinator- Lifestyle

    1 month ago

    miami, United States PURPLE Full time

    Main Duties: PURPLE are actively seeking a bright and enthusiastic Account Coordinator to join its Lifestyle Division in the agency’s Miami office, working across our high-profile luxury clients to implement communications strategies to align with their overarching business goals. The Account Coordinator will play an supporting role in the for Luxury...

  • Account Coordinator- Lifestyle

    1 month ago

    Miami, United States PURPLE Full time

    Main Duties: PURPLE are actively seeking a bright and enthusiastic Account Coordinator to join its Lifestyle Division in the agency’s Miami office, working across our high-profile luxury clients to implement communications strategies to align with their overarching business goals. The Account Coordinator will play an supporting role in the for Luxury...