Marketing Operations Manager

Marketing Operations ManagerQuantum Metric's number one objective is happy people, diverse and inclusive culture. We're passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You'll not only work with some of the world's most recognized brands, but build lasting relationships.At Quantum Metric we value all types of experience and education and don't expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.About the RoleThis role is for a hands-on Marketing Operations Manager who will be building out the technical side of campaigns (event reg pages, emails, etc), and managing the data behind our attribution systems. Includes tasks like:Importing lead listsManaging integrations between systemsUpdating and maintaining campaign dataSuccess looks like:Marketers can launch campaigns smoothly without technical roadblocksDocumented automationsEnforcement of ops processesSmooth syncs between systemsThis is the execution backbone of the marketing org - enabling field/digital, and SDR teams to launch their campaigns at a technical level.ResponsibilitiesBuild, QA, and deploy end-to-end campaigns and nurture automations, delivering on-time, error-free launchesEnforce data hygiene and tracking through UTMs, SFDC Campaigns, segmentation lists, our content asset tablePreserve database integrity through clean list imports, deduplication, normalization, and updates using tools such as Dataloader and ClayManage, test, and troubleshoot integrations across connected systemsManage ad-hoc requests from the Field/Digital/SDR teams via Asana and SlackMonitor HubSpot workflow automations, implement fixes, and document changesRequirementsBachelor's degree in Marketing, Business, Information Systems, or a related field, or equivalent practical experience35 years of hands-on experience in B2B enterprise SaaS marketing operationsAdvanced proficiency in HubSpot Marketing Hub (Enterprise), including workflows, email builder, forms, segmentation, and launch QAIntermediate proficiency in Salesforce (SFDC), including Campaigns/Campaign Members, object/field relationships, and basic reporting/dashboardsProven experience with Salesforce Dataloader (or similar) for bulk imports/updates, deduplication, and data normalizationStrong data governance skills, including UTM standardization, field mapping, validation, and list managementAbility to administer and troubleshoot integrations across third-party tools (e.g., HubSpot, SFDC, Zapier, etc.)High proficiency in Google Sheets (e.g., VLOOKUP, pivot tables, data cleanup) and comfort working with CSVsExcellent communication and documentation skills, with the ability to manage intake and SLAs in Asana and Slack and partner cross-functionallyMeticulous attention to detail, strong process orientation, and the ability to prioritize in a fast-moving environmentTravel: occasionally for team on-sitesCompensation: $85,000 - 105,000 base | Bonus eligiblePreferred but not required: Experience with Clay, ZoomInfo, Goldcast, Zuddl, Sendoso, or QualifiedBasic HTML/CSS for email and form tweaks, plus familiarity with email deliverability best practicesFamiliarity with APIs/webhooks and basic SOQL for troubleshooting and analysisKnowledge of privacy and consent frameworks (CAN-SPAM, CASL, GDPR/CCPA)Experience creating workflow diagrams (e.g., Lucidchart) and maintaining documentationThis will be the best group that you ever work with We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness Your success at Quantum Metric will be a milestone in your career.Group benefitsMedical, Dental, Vision Insurance (99% Medical base plan paid by the Company)FSA, DCFSA, and HSA accountsEmployee Assistance Programs (EAP)Telehealth optionsVoluntary Life & AD&D, STD, LTD, Critical Illness and AccidentHealthy Rewards Discount ProgramsDiscounts on Pet Insurance401k (with employer match) and Options / Equity13 company holidaysUnlimited Paid Time OffSick leaveParental/Adoption LeaveIn addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.Promotional opportunitiesRewards and recognition programsRobust onboarding and training programOne-time stipend for work-at-home employeesMonthly business expense stipendFlexible work environmentsEmployee Discount Program (Perks at Work)Employee Referral ProgramLead Referral ProgramMacBook and awesome swag delivered to your doorEncouraging and collaborative cultureRECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business' bottom line.Today, Quantum Metric captures insights from 40 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%.Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.If the above role seems like a match and you're interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from youThe job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate's sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.