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Operations Associate

3 months ago

Durham, United States Insight Global Full time

Job Title: Operations Associate

Location: Durham, NC – 3 days onsite/week

Duration: Perm (will be paid hourly)

Pay Rate: $23/hr / $47,840/yr

Must Haves:

  • Must have minimum of 1-3 years applicable experience, insurance or finance services preferred
  • Clear and concise written and verbal communication skills
  • Exceptional attention to detail
  • Must demonstrate proper phone etiquette, listening skills, and ability to multitask via computer simulation testing
  • Ability to thrive in a team environment and maintain positive energy in the face of adversity
  • Intermediate PC skills including all Microsoft Office Software
  • Must adhere to schedule requirements demonstrating dependability and reliability


Pluses:

  • Accounting or financial background


Day to Day:

  • Handle intake of new annuity applications that are received daily, review application for completeness and accuracy per company and statutory guidelines.
  • Prepare documentation for 1035/rollover transfers and actively follow up with transfer companies until funds are received. Must adhere to established follow up timeframes to meet expectations in this position.
  • Gain proficiency of all tasks pertaining to premium processing ensuring premium is issued within 24 hours of receipt.
  • Handle processing of outgoing funds for not taken orders and overpayment within established timeframe.
  • Correspond with producers to ensure accurate and timely processing of premium payments and annuity applications. Follow up to obtain required documentation as needed.
  • Provide information as needed related to an application’s status and assist in research for other departments, agencies, and agents.
  • Maintain an updated knowledge base of company annuity offerings both qualified and non-qualified. Possess a basic understanding on IRC tax procedures as they relate to non-qualified annuity products and be able to articulate basic concepts when questions arise.
  • Be an active participant in analyzing products, services, and business processes to ensure the satisfaction of our partners, while proposing solutions that will benefit all parties.
  • Be an agent of change promoting our digital platforms both internally and externally.
  • Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
  • Maintain open lines of communication with management regarding developments within areas of assigned responsibilities and perform special projects as requested.