Dispatcher

4 weeks ago

Wilmington, United States Delaware Limo Full time

Job Type: Full-Time   

 

Shift: 12:00pm – 8:00pm; Tuesday – Friday, 9:00 am - 5pm Sunday

  

 

Work Location: Hybrid  

 

Compensation: $20 - $25/hour; Experience Dependent 

 

Benefits: Semi-Annual Bonuses, Paid PTO, Flex Scheduling, Hybrid Work, Health Insurance  

 

Who We Are 


Delaware Limo is a premier luxury limousine and black car service located in Wilmington, Delaware, renowned for being the top-rated limousine service in the Delaware tri-state area, according to Google reviews. This reputation is a testament to our exceptional service quality. Delaware Limo specializes in two main service categories. Firstly, we cater to local clientele in Delaware, Pennsylvania, Maryland, and New Jersey, offering transportation solutions for airport pickups and drop-offs, weddings, bachelor and bachelorette parties, proms, birthdays, trade shows, and exclusive car services. Secondly, our services extend nationally, encompassing ground transportation across all 50 states in the USA. Leveraging our deep industry knowledge and a vast network of car service partners, we guarantee a concierge-level experience for our distinguished clients, including well-known sports figures, celebrities, business leaders, musicians, and government dignitaries. 


Our Dispatch Team and Culture 


Our dispatch unit is a compact yet powerful crew of six individuals who operate around the clock to guarantee that every journey is executed flawlessly and exceeds our client's expectations. Depending on the shift timing, 1 to 2 dispatchers work together to meticulously oversee the trips scheduled for the day and organize future journeys. Each member of our dispatch team is equipped to work efficiently, whether as the only dispatcher during a shift or collaboratively during overlapping shifts with colleagues. Additionally, our dispatchers coordinate with the sales team, providing essential updates on driver and vehicle availability to our client advisors. Most of our dispatch team operates remotely, utilizing phone calls, instant messaging, and video conferencing to maintain smooth communication among dispatchers. By joining Delaware Limo as a dispatcher, you'll undergo detailed training that gives you a comprehensive understanding of the ground transportation sector and skills that are transferable to other roles within the transportation or logistics fields. 


The Role 


The core responsibilities of the dispatcher role are outlined as follows: 


  • Ensure all actions taken maximize service quality for ongoing trips 
  • Communicate with the Sales Team regarding Availability and Capacity 
  • Handle the organization of trips and driver schedules for the current day and week 
  • Support effective communication between drivers and clients as required 
  • Offer direction to support dispatchers when working in tandem with another dispatcher 

Dispatchers are expected to identify the most pressing priorities at any given time and swiftly transition between different tasks throughout their shift. In fulfilling these responsibilities, dispatchers will engage in activities such as: 


  • Coordinating and assigning drivers and vehicles to meet customer needs while enhancing service efficiency. 
  • Tracking vehicle locations and driver status in real-time to guarantee punctual arrivals and departures. 
  • Providing drivers with necessary instructions and updates, and promptly addressing any changes or challenges that emerge. 
  • Delivering exceptional customer service through responding to queries, resolving issues, and fulfilling special requests. 
  • Working closely with the Dispatch Manager and team members to refine scheduling and operational strategies. 
  • Facilitating the prompt dispatch of emergency support when necessary. 
  • Adhering strictly to company guidelines, safety standards, and legal regulations. 
  • Quickly reporting operational problems, delays, or incidents to the Dispatch Manager and devising strategies to prevent future occurrences. 

This position is ideal for candidates who: 


  • Have previous experience in a dispatch role within the transportation sector. 
  • Possess a keen eye for detail and can remain composed under pressure. 
  • Are eager to enhance their skills and knowledge within a leading dispatch team. 
  • Are willing to work evening and weekend shifts. 
  • Can adapt their schedule to cover unforeseen scheduling needs. 
  • Are of any age or gender and confident in their ability to excel in this role and embrace new challenges. 

Skills & Qualifications 

 

  • High School Diploma 
  • Proficient in Verbal and Written English 
  • Familiarity with dispatching software and GPS tracking systems 
  • Prior experience as a dispatcher in the transportation or logistics industry is preferred 
  • Prior customer service experience preferred   
  • Strong problem-solving abilities and meticulous attention to detail 
  • Ability to thrive in a fast-paced, high-pressure environment. 

 

Join Delaware Limo’s team of elite dispatchers by submitting an application and resume today A company representative will schedule a preliminary phone interview upon review of the candidate's resume and previous work history.  

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