Information Technology Support Engineer

2 weeks ago


Seattle, United States Robert Half Full time

Robert Half is searching for an IT Support Analyst who can assist a eCommerce Platform/SaaS organization in Seattle, WA. This IT Support Analyst will support an ever-growing environment in a Tier 2 capacity. This position is a 6-month contract with the potential to convert that is 100% Onsite. Apply today


Job Duties:

  • Provide support for both Windows and MAC OS environments, ensuring smooth operation and resolving any issues that arise.
  • Resolve and escalate issues provided by Slack, email, phone, and manager requests.
  • Perform basic troubleshooting and setup of AV technologies for onsite AV rooms.
  • Set up hardware and troubleshoot software for end-users in person and remotely.
  • Implement cyber security protocols at Tier 1 and Tier 2 levels, including familiarity with MFA, antivirus software, malware detection, and penetration testing.
  • Demonstrate a general understanding of pen testing, prevention, and identification of security vulnerabilities.
  • Assist with SOC-2 audits as needed.


Skills Required:

  • 5+ years of experience in IT support or related roles.
  • Proficiency in supporting both Windows and Mac Operating systems
  • Experienced with monitoring and deploying AV equipment – Logitech, Zoom.
  • General understanding of cybersecurity principles and protocols.



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