Customer Success Supervisor
4 weeks ago
We’re hiring a Customer Success Supervisor for one of the leaders in innovative medical devices and care solutions for hospitals, long-term care facilities, and home health organizations across the U.S.The Customer Success Supervisor will lead, plan, coordinate and contribute to customer service team activities to maintain and enhance customer relationships and meet organizational and operational objectives. In this role, the Customer Success Supervisor will engage and inspire the team by projecting a positive and professional image and serve as a role model for others.RESPONSIBILITIESTeam Leadership & DevelopmentLead, coach, and mentor a customer success team; own hiring, training, and performance reviews.Inspire a customer-first culture and support team career development.Ensure SOPs, training materials, and work instructions are accurate and up to date.Track KPIs and operational performance, lead root cause / escalation resolution, and drive continuous improvement initiatives.Customer & Order OperationsOversee timely and accurate order entry, fulfillment, invoicing, and returns (EDI + manual orders).Partner with 3PLs, carriers, and internal functions to resolve delivery, returns, claim, and billing issues.Oversee returns, credits, and complaint documentation in line with internal quality and compliance standards, ensuring fast, customer-focused resolutions.Support new account onboarding, contract compliance, and credit application processing.Process claims and returns: Manage claims for shortages, damages, and product destruction; process Return Goods Authorizations (RGAs), Call Tags, and issue Credit Memos when applicable.International order processing & export documentation (DOC, COO, Proforma).Process & SystemsChampion EDI flow reliability (850, 855, 856, 810, 820, 852…).Act as key user for ERP (MS Dynamics GP → SAP S/4HANA), CRM (Salesforce) and EDI (True Commerce).Partner with IT, Finance and QA/Regulatory to support audit readiness, documentation accuracy, integration and process improvement.Develop reporting/dashboards (Excel / Power BI) to analyze trends and improve forecast accuracy.Process Improvement & ComplianceDesign and enhance processes: Develop, document, and continuously refine SOPs to ensure efficiency, consistency, and alignment with internal quality standards.Champion quality and audit readiness: Support Quality and Regulatory Affairs by maintaining accurate documentation, managing complaint workflows, and ensuring full audit preparedness.Strengthen cross-functional compliance: Partner with Finance and Business Analysis teams to ensure proper management of contracts, distribution agreements, and financial terms (credit limits, payment conditions, etc.).REQUIREMENTS3–5 years Customer Service / Customer Success experience (consumer goods, distribution, manufacturing or wholesale strongly preferred).Strong ERP / CRM knowledge (SAP & Salesforce preferred).People leadership experience.Robust EDI experience managing retail/wholesale flows.Excellent communication, problem solving and organizational skills; high attention to detail.
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Customer Success Supervisor
4 weeks ago
Fort Worth, United States French-American Chamber of Commerce - Texas Full timeWere hiring a The Customer Success Supervisor for one of the leaders in innovative medical devices and care solutions for hospitals, long-term care facilities, and home health organizations across the U.S.The Customer Success Supervisor will lead, plan, coordinate and contribute to customer service team activities to maintain and enhance customer...
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Customer Success Supervisor
4 weeks ago
Fort Worth, TX, United States French-American Chamber of Commerce - Texas Full timeWe’re hiring a Customer Success Supervisor for one of the leaders in innovative medical devices and care solutions for hospitals, long-term care facilities, and home health organizations across the U.S. The Customer Success Supervisor will lead, plan, coordinate and contribute to customer service team activities to maintain and enhance customer...
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Customer Success Supervisor
4 weeks ago
Fort Worth, TX, United States French-American Chamber of Commerce - Texas Full timeWe’re hiring a Customer Success Supervisor for one of the leaders in innovative medical devices and care solutions for hospitals, long-term care facilities, and home health organizations across the U.S. The Customer Success Supervisor will lead, plan, coordinate and contribute to customer service team activities to maintain and enhance customer...
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Customer Success Supervisor
2 weeks ago
Fort Worth, TX, United States French-American Chamber of Commerce - Texas Full timeWe're hiring a Customer Success Supervisor for one of the leaders in innovative medical devices and care solutions for hospitals, long-term care facilities, and home health organizations across the U.S. The Customer Success Supervisor will lead, plan, coordinate and contribute to customer service team activities to maintain and enhance customer relationships...
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Customer Success Supervisor
4 weeks ago
Fort Worth, TX, United States French-American Chamber of Commerce - Texas Full timeWere hiring a The Customer Success Supervisor for one of the leaders in innovative medical devices and care solutions for hospitals, long-term care facilities, and home health organizations across the U.S. The Customer Success Supervisor will lead, plan, coordinate and contribute to customer service team activities to maintain and enhance customer...
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Senior Customer Success Supervisor
8 hours ago
Fort Worth, United States CornerStone Staffing Full timeSENIOR CUSTOMER SUCCESS SUPERVISOR Fort Worth, TX | Onsite COMPENSATION & SCHEDULE • Pay Range: $75,000–$90,000 annually • Full-Time, Exempt • Monday–Friday standard business hours ROLE IMPACT The Senior Customer Success Supervisor leads a high-performing customer service and order management team dedicated to delivering a best-in-class client...
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Senior Customer Success Supervisor
7 days ago
Fort Worth, Texas, United States Urgo Medical North America LLC Full time $60,000 - $120,000 per year:Urgo provides medical devices and products to hospitals, nursing homes and home health agencies – and the patients they treat. Our focused portfolio of products establishes proven protocols for the care and management of wounds, skin, and skin breakdown. Urgo Medical North America is part of the French, family-owned Urgo Group.The Senior Customer Success...
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Senior Customer Success Supervisor
14 hours ago
Fort Worth, United States Cornerstone Staffing Full timeSENIOR CUSTOMER SUCCESS SUPERVISORRead on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. Fort Worth, TX | Onsite COMPENSATION & SCHEDULE • Pay Range: $75,000–$90,000 annually • Full-Time, Exempt • Monday–Friday standard business hours ROLE IMPACT The Senior Customer Success...
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Senior Customer Success Supervisor
9 hours ago
Fort Worth, United States Cornerstone Staffing Full timeSENIOR CUSTOMER SUCCESS SUPERVISORRead on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. Fort Worth, TX | Onsite COMPENSATION & SCHEDULE • Pay Range: $75,000–$90,000 annually • Full-Time, Exempt • Monday–Friday standard business hours ROLE IMPACT The Senior Customer Success...
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Senior Customer Success Supervisor
19 hours ago
Fort Worth, TX, United States Cornerstone Staffing Full timeSENIOR CUSTOMER SUCCESS SUPERVISOR Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. Full-Time, Exempt • Monday–Friday standard business hours The Senior Customer Success Supervisor leads a high-performing customer service and order management team dedicated to...
