Senior Customer Success Supervisor

19 hours ago

Fort Worth, United States CornerStone Staffing Full time

SENIOR CUSTOMER SUCCESS SUPERVISOR Fort Worth, TX | Onsite COMPENSATION & SCHEDULE • Pay Range: $75,000–$90,000 annually • Full-Time, Exempt • Monday–Friday standard business hours ROLE IMPACT The Senior Customer Success Supervisor leads a high-performing customer service and order management team dedicated to delivering a best-in-class client experience. This role ensures seamless customer order processing, drives operational accuracy and efficiency, and champions continuous improvement across systems and processes. Success in this role is measured by team engagement, customer satisfaction, and adherence to quality and compliance standards. KEY RESPONSIBILITIES • Supervise and coach a team of Customer Success Representatives, overseeing workload allocation, performance reviews, and training. • Ensure timely and accurate order processing, fulfillment, invoicing, and return management across EDI and manual workflows. • Partner with logistics and 3PL providers to resolve shipping, consignment, and delivery issues. • Maintain compliance documentation for quality, audit readiness, and contract accuracy. • Serve as ERP/CRM key user for Microsoft Dynamics GP, SAP S/4HANA, Salesforce, and EDI (TrueCommerce). • Analyze Power BI and Excel dashboards to identify trends and performance metrics, driving continuous improvement initiatives. MINIMUM QUALIFICATIONS • 3–5 years’ experience in a customer service, success, or operations leadership role. • Experience supervising and developing team members in a fast-paced environment. • Strong ERP and CRM system proficiency (Microsoft Dynamics GP, SAP S/4HANA, Salesforce). • Hands-on EDI experience (850, 855, 856, 810, 820, 852 transactions). • Excellent problem-solving, organization, and communication skills. CORE TOOLS & SYSTEMS • Microsoft Dynamics GP / SAP S/4HANA • Salesforce CRM • TrueCommerce EDI • Power BI / Microsoft Excel PREFERRED SKILLS • Bachelor’s degree in Business, Finance, or related discipline • Experience collaborating cross-functionally with Finance, IT, and Supply Chain teams • Proven record of leading process improvement or system integration projects EQUIPMENT & WORK ENVIRONMENT • Office-based environment with regular computer and phone use. • Sedentary work: may occasionally lift up to 10 lbs. • Requires close visual acuity for data entry and document review. • Minimal travel (0–5%). LEGAL NOTICE By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy

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