Quality Program Specialist

3 days ago

Texas City, United States Primary Services Full time

Our Chemical Storage client is looking for a Direct Hire Quality Program Specialist in Texas City. You will be responsible for devising, implementing, and executing the quality management program. You will drive quality initiatives, coordinate essential training programs, and ensure compliance with both regulatory and internal standards.


Responsibilities

  • Maintain and oversee the customer complaint process, ensuring timely and accurate responses.
  • Track key performance indicators (KPIs) related to customer complaints and provide insights to site leadership.
  • Collaborate with site leadership on root cause investigations (RCI) and track results for trend analysis.
  • Assist in the creation of operating procedures, policies, and forms for the Texas City Complex.
  • Manage a library of control documents, ensuring all employees have easy access.
  • Lead internal and external audit processes to ensure full compliance with site and regulatory requirements.
  • Develop, plan, and implement technical training programs for field staff and new employees.
  • Ensure training course materials are up-to-date and readily available.
  • Create innovative training programs for skill enhancement, performance improvement, and career development.
  • Assess the effectiveness of training programs and their impact on employee skills and KPIs.
  • Manage and maintain online training systems, ensuring staff compliance with all training requirements.
  • Conduct and administer training in both classroom and field settings.
  • Track employee progress by maintaining training files, including testing, certification, and demonstration records.
  • Oversee contractor training and ensure compliance with company standards.


Qualifications

  • Bachelor's degree in a related field or equivalent experience.
  • Extensive experience with Quality Management Systems and regulatory compliance.
  • ISO 9001 experience preferred
  • Marine terminal or manufacturing environment experience (chemical or hazardous material experience preferred)
  • Proven track record in developing and implementing training programs.
  • Strong knowledge of root cause investigations and trend analysis.
  • Exceptional organizational skills with the ability to manage multiple assignments.
  • Advanced proficiency with document control and audit processes.


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