Logistics & Distribution Manager

About Hotels at HomeHotels at Home has over 20 years of experience bringing the luxury hotel experience directly to guests' homes. We partner with the world's leading hotel brands—including Hilton and Accor—as well as celebrity brands like Love01 by John Legend, Chrissy Teigen, and Dwyane Wade to deliver premium bedding, linens, and amenities that recreate the comfort and quality of a five-star hotel stay.As a global e-commerce and logistics company, we manage complex multi-brand operations across the US, Canada, Europe, and Asia, serving millions of customers who want to bring that hotel feeling home. Our entrepreneurial culture combines agility and innovation with sophisticated technology and operations that rival the largest e-commerce companies.Role OverviewWe are seeking an experienced Logistics & Distribution Manager to oversee inbound and outbound transportation, retail fulfillment, and international freight operations across the U.S. and Europe. This role is responsible for ensuring timely, compliant delivery of bedding products to major retail partners and distribution channels while managing freight, brokerage, and third-party logistics providers.This is a hands-on leadership role requiring strong operational judgment, comfort working with large retail organizations, and direct experience managing international shipments and bulk outbound freight. You'll coordinate complex logistics operations across multiple geographies, manage carrier relationships, and ensure we meet our commitments to major retail partners while optimizing cost and service performance.Key Operational Scope:You'll own end-to-end logistics operations including inbound scheduling from international suppliers, outbound distribution to retail partners, international freight coordination with European operations, and 3PL/carrier management. You'll work closely with warehouse operations, customer service, sales, and purchasing teams to align delivery commitments and resolve logistics challenges in real time.AI-First OrganizationWe're a world-class tech team leading the use of AI to build internal tooling and drive operational excellence. We expect our leaders to be passionate about AI experimentation, actively using AI tools to innovate in their work and side projects—far beyond simple tasks. You'll collaborate with a technically sophisticated team that embraces AI as a core competitive advantage.Automation & Engineering CollaborationWe operate a multi-faceted automation stack spanning Monday.com and n8n that we're actively scaling. You'll have the opportunity to contribute meaningfully to the evolution of automation inside the business, enable AI across your role, and provide input into the development of internal tools and resources. You'll collaborate directly with our engineering team and automations team to build out these capabilities.Goals & ResponsibilitiesInbound & Outbound SchedulingCoordinate and schedule inbound and outbound shipments across domestic and international lanesManage dock scheduling, carrier appointments, and delivery windowsOptimize routing, consolidation, and load planning for bulky, high-volume bedding productsTrack and maintain accurate documentation for all inbound receipts and outbound shipmentsAnalyze freight performance data to identify cost-saving opportunities and service improvementsRetail Fulfillment & ComplianceServe as primary logistics contact for major retail partners (e.g., national retail chains)Ensure compliance with retailer routing guides, ASNs, labeling, and appointment requirementsMonitor and resolve chargebacks, delivery exceptions, and service failuresProactively manage escalations and maintain strong relationships with retail logistics teamsCoordinate with warehouse operations to meet retail delivery windows and order accuracy requirementsInternational Freight & BrokerageOversee international shipments to and from Europe, including ocean and air freightCoordinate with freight forwarders, customs brokers, and overseas partnersEnsure proper documentation, Incoterms alignment, customs clearance, and regulatory complianceTrack international transit timelines and proactively manage delays or disruptionsMaintain detailed records of international shipments and customs documentationCarrier & 3PL ManagementNegotiate and manage relationships with carriers, brokers, and third-party logistics providersMonitor KPIs related to cost, on-time delivery, and service performanceSupport annual freight bid processes and continuous cost-improvement initiativesMaintain carrier scorecards and address performance issuesOperational Leadership & Process ImprovementDevelop and maintain logistics SOPs, performance metrics, and reporting dashboardsCollaborate with sales, customer service, operations, and purchasing teams to align delivery commitmentsDrive continuous improvement in service reliability, cost efficiency, and scalabilityLog and track all logistics data systematically for analysis and reportingPotential to lead and mentor logistics coordinator(s) as operations scaleRequired Skills & ExperienceCore Experience (Required)3-7 years of experience in logistics, distribution, or supply chain management with demonstrated progression of responsibilityDirect hands-on experience with retail fulfillment to large national chains (routing guides, ASNs, chargeback management)Proven experience managing international freight forwarding and customs brokerage operationsStrong track record coordinating inbound and outbound transportation schedulingExperience negotiating with and managing 3PL providers and carrier relationshipsHighly detail-oriented with strong documentation and record-keeping disciplineExcellent organizational, communication, and problem-solving skillsComfortable working in a fast-paced environment managing competing retail partner deadlines and escalationsTechnical & Systems SkillsProficiency with WMS, TMS, or ERP systems for logistics and inventory managementStrong Excel skills for data analysis, tracking, and reportingAbility to build and maintain logistics dashboards and performance reportsComfortable learning new systems and operational tools quickly (Monday.com, n8n automation)Logistics & Supply Chain KnowledgeStrong working knowledge of ocean and air freight operationsUnderstanding of Incoterms, customs regulations, and international trade complianceExperience with LTL, FTL, and parcel carrier managementFamiliarity with retail compliance requirements and chargeback mitigation strategiesLeadership & CollaborationAbility to work cross-functionally with warehouse, sales, customer service, and purchasing teamsStrong relationship-building skills with retail partners and external logistics providersProactive problem-solving mindset with ownership mentalityAbility to influence without direct authority and drive results through collaborationBonus QualificationsExperience shipping bulky consumer goods (furniture, bedding, home goods) or branded productsPrior exposure to European distribution lanes and international operationsFamiliarity with Magento or multi-brand e-commerce platformsBackground in retail, consumer goods, or hospitality-related productsDeep passion for AI and active experimentation with AI tools for logistics optimizationGrowth & Impact OpportunitiesExceptional performers will have opportunities to:Build and lead teams as logistics operations scale, with potential to manage coordinators and specialistsTake on expanded responsibility for global supply chain operations as the business grows across new brands and geographiesDrive meaningful cost savings through carrier negotiations, process optimization, and continuous improvement initiativesShape logistics strategy for a fast-growing e-commerce company working with Hilton, Accor, and celebrity brandsLead AI adoption initiatives across logistics operations, pioneering innovative applications of AI tools to optimize routing, forecasting, and carrier managementEngage with and drive product development alongside our forward-looking AI team, contributing to internal tooling and automation initiativesTravel to France to collaborate with European operations and build international logistics partnershipsProgress to senior leadership roles (Director of Logistics, VP Supply Chain) as the business scalesTechnical StackOperations ManagementMonday.com (workflow automation and task management)n8n (automation workflows and integrations)Warehouse management systemsTransportation management systemsLogistics & Freight3PL and carrier portalsCustoms brokerage systemsInternational freight forwarding platformsRetail partner EDI and ASN systemsData & AnalyticsExcel/Google Sheets for modeling and reportingDashboard and reporting toolsCompensation & BenefitsSalary Range:$85,000 - $120,000 (based on experience)Benefits:Comprehensive benefits package including 401(k) with company match, health insurance, and paid time offLocation & Work EnvironmentLocation:On-site in Fairfield, NJ (Full-Time)